Station Supervisor (Virgin Gorda)
Cape Air - Virgin, UT

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Virgin Gorda, BVI, Full-Time/Year-Round PLEASE NOTE: EMPLOYMENT FOR THIS POSITION WILL NOT COMMENCE UNTIL APPROXIMATELY DECEMBER, 2013.

PRIMARY RESPONSIBILITIES:
  • Ensure the following:
    • Proper planning techniques are used to proactively provide adequate staffing levels for the daily operation. Make available daily station manning/roster sheet
    • Supervise the operation and staff during shifts; provide lunch coverage in a timely manner
    • Ensure flight departure compliance (on-time performance)
    • Ensure flight closure / PDC
    • Baggage department and all its duties are being met on a daily basis
    • Baggage left behind is being placed in the World Tracer system
    • All station, safety and/or security procedures are being met by the employee group
    • Quality of check-in procedures is being met to company standards
    • Any or all security related responsibilities are being met for each flight and/or pax
    • Supplies are always on stock at the station
    • All employees are up to date with any or all learning center duties
    • Proper frontline employees are well trained and capable of doing the “task at hand”
  • Report operational irregularities to Station Manager
  • Supervise the operation and staff during shifts; provide lunch coverage in a timely manner
  • Conduct thorough investigations that lead to the appropriate resolution of an employee problem and/or station issue
  • Ensure cash report and/or petty cash are being closed/opened correctly. Report any overage/shortage that the employee has
  • Communicate in a timely and responsible fashion with Station Manager and staff, and assure and promote staff development
  • Maintain and foster positive business relationships with local airport authorities and agencies
  • Assist in Customer Service Agent staffing levels and budgeting, as needed
  • Interview prospective Customer Service employees, as needed
  • Assist with performance reviews and station performance planning, as needed
  • Travel to company meetings, as needed
  • Assure excellent customer service and efficient counter operations during assigned shift
  • Additional duties as assigned

QUALIFICATIONS:
  • Previous supervisory or management experience strongly preferred
  • Experience in the following areas preferred: budgeting, interviewing, disciplinary action, performance planning, payroll and scheduling
  • Experience in building and maintaining airport regulatory relationships, required
  • Ability to enforce policy and procedure, required
  • Must be able and willing to do short and long haul travel and work non-standard hours especially during special events
  • Must demonstrate an understanding of the connection between overall mission and daily tasks
  • Must be fluent in English, a proficient writer have an adequate grasp of English grammar
  • Excellent communication and excellent customer service skills required
  • Ability to interact effectively with others
  • Ability to work independently and adapt to changing work priorities
  • Must be proficient in Microsoft Word, Office and Excel
  • Must possess a genuine desire to serve internal and external customers, build relationships and work collaboratively
  • Able to multi-task in a stressful environment required
  • Strong customer service and strong oral/written communication skills required
  • Must be at least 18 years old
  • Must hold a high school diploma or equivalent
  • Must have valid US drivers license
  • Must be able to lift up to 70 lbs.
  • Must exhibit exceptional knowledge of Cape Air and must embody the Cape Air MOCHA HAGoTDI spirit

JOB REFERENCE NUMBER: #2013250

TO APPLY: Please complete our online employment application by clicking HERE .

DEADLINE TO APPLY: Friday October 18, 2013 (11:59pm EDT)

Cape Air - 12 months ago - save job - block
About this company
11 reviews
Cape Air has served Island-markets with a focus on leisure travel since 1989 and is experienced with the unique transportation needs of...