Station Supervisor
Alaska Airlines and Horizon Air - Juneau, AK

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KEY RESPONSIBILITIES

  • Supervise and Drive Time Line and Regulatory Compliance at departure gates
  • Responsible for supervising the activities of all Customer Service Agents (could include Counter, Baggage, Gates, Departure Coordinators, Vendor Oversight) in scheduling, training, attendance, discipline, contract administration and performance appraisal
  • Supervise ticketing, enplaning/deplaning activities, customer relations, passenger security, internal security, load planning, weight/balance, baggage handling procedures, servicing and implementing plans and schedules to assure the availability of equipment
  • Coach and counsel agents
  • Investigate and report delays and irregular flight activity, determining solutions for how to avoid such delays in the future
  • Supervise customer relations including passenger complaints, Lost and Found, and special passenger arrangements and ensure company passenger service standards are maintained or exceeded
  • Evaluate individual work performance and providing necessary feedback
  • Monitor compliance with FAA and company regulations and periodically reviewing applicable documents
  • Ensure tools and equipment are available and working for employees to perform job functions effectively, removing other obstacles facing work group (follow up with ICS, Facilities & Airport when needed)
  • Represent Alaska Airlines Customer Service at various meetings with the Port and other airlines
  • Other duties as assigned
  • Embody the Alaska Spirit and conduct oneself with Professionalism, Integrity, Resourcefulness and Caring
QUALIFICATIONS

  • Two years college in business or related course work preferred
  • Two years airline experience with proven skills in station operations, including one of the following areas: passenger service, cargo handling, fleet service, and ground operations required - Training experience preferred
  • Experience coaching and counseling employees on performance related issues preferred
  • Supervisor, Acting Supervisor or Lead experience preferred
  • Experience scheduling shift work and budget controls preferred
  • Must be flexible to work weekends, holidays and various shifts
  • Able to lead, motivate, and successfully communicate with a diverse workgroup and other internal departments
  • Proven ability to tactfully communicate with others
  • High school diploma or equivalent required
  • Minimum age of 18
  • Must be authorized to work in the U.S.

Alaska Airlines and Horizon Air - 19 months ago - save job - block
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Whether you want to capture a Kodiak moment or down a daiquiri by the Sea of Cortez, an Alaska Air Group airplane can fly you there....