Station Supervisor
Cape Air - San Juan, PR

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San Juan, Puerto Rico, Full-Time/Year-Round

Ensure the following:
Proper planning techniques are used to proactively provide adequate staffing levels for the daily operation.

Supervise the operation and staff during shifts; provide lunch coverage in a timely manner

Ensure flight closure / PDC and flight departure compliance (on-time performance)

Baggage department and all its duties are being met on a daily basis

Baggage left behind is being placed in the World Tracer system

All station, safety and/or security procedures are being met by the employee group

Quality of check-in procedures is being met to company standards

Any or all security related responsibilities are being met for each flight and/or pax

Supplies are always on stock at the station

All employees are up to date with any or all learning center duties

Proper frontline employees are well trained and capable of doing the “task at hand”

Report operational irregularities to Station Manager

Supervise the operation and staff during shifts; provide lunch coverage in a timely manner

Conduct thorough investigations that lead to the appropriate resolution of an employee problem and/or station issue

Ensure cash report and/or petty cash are being closed/opened correctly. Report any overage/shortage that the employee has

Communicate in a timely and responsible fashion with Station Manager and staff, and assure and promote staff development

Maintain and foster positive business relationships with local airport authorities and agencies

Assist in Customer Service Agent staffing levels and budgeting, as needed

Interview prospective Customer Service employees, as needed

Assist with performance reviews and station performance planning, as needed

Travel to company meetings, as needed

Assure excellent customer service and efficient counter operations during assigned shift

Manage local general aviation operations during summer season

Additional duties as assigned

Previous supervisory/management experience, strongly preferred

Prior airline work experience, strongly preferred

Able to multi-task in a stressful environment, required

Strong customer service and strong oral/written communication skills, required

Must have a flexible schedule (this position will often require working nights, weekends and holidays)

Must exhibit exceptional knowledge of Cape Air and must embody the Cape Air MOCHA HAGoTDI spirit

Please note this is a safety sensitive position which requires CHRC clearance and DATP enrollment in accordance with the FAA Code of Federal Regulations


TO APPLY: Please click HERE to complete our online employment application by Friday February 8, 2013 at 11:59pm EST .

About this company
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Cape Air has served Island-markets with a focus on leisure travel since 1989 and is experienced with the unique transportation needs of...