Merkle Inc. - Columbia, MD

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Who we are:

Merkle, Inc. is the nation’s largest and fastest growing, privately held, customer relationship marketing (CRM) agency with a team of over 1,400 exceptionally talented people working throughout the United States, China and the UK. This is a place where exceptionally talented people want to be -- a place where they can harness their skills, build enduring relationships, and do remarkable things they otherwise wouldn’t.

Merkle is also a place where clients want to do business. For more than 20 years, many of the world’s top brands, financial institutions and leading nonprofit organizations have partnered with us to maximize the value of their customer portfolios. Our clients include Dell, DirecTV, Microsoft, Nike, Samsung, Bank of America, JP Morgan Chase, and the American Cancer Society, to name just a few.

We’ve created an ecosystem where talented people can be comfortable and thrive. We wear jeans. We bring our dogs to work. We let off steam with some pool or foosball. We have fun. But we also work hard. We execute. We innovate. We achieve. We take care of our clients, and each other.

A company filled with this level of talent and passion is going to get noticed. And we are proud of the recognition we’ve received. We’ve been recognized by Forrester Research as a “Leader in Database Marketing” 3 consecutive times, and among Advertising Age’s “Ten Agencies to Watch in 2012”. We’ve been named a “Best Place to Work” by Baltimore Magazine in 2009, 2010 and 2011, and our CEO, David Williams, was named “CEO of the Year” by SmartCEO magazine.

So if you’re smart, passionate, fun, and committed, consider joining Merkle, where you’ll fit right in.

Required Skills Essential Tasks and Responsibilities:

Address and analyze direct marketing programs using the following tools and techniques:
  • Predictive statistical models
  • Customer profiling
  • Segmentation Analysis
  • Survey Design and Analysis
  • Data Analysis and Mining
  • External Data Enhancement
Assists in determining quantitative methods for solving client issues

Assist in presenting ideas and findings to future and existing clients

Proactive and effective interaction with other internal groups throughout Merkle

Evaluation and improvement of internal tools and processes

Other duties as assigned

Required Experience Language / Communication Skills

Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to effectively present information to top management, public groups, and/or boards of directors.

Mathematical Skills

Ability to apply advanced mathematical concepts such as exponents, logarithms, quadratic equations, and permutations. Ability to apply mathematical operations to such tasks as frequency distribution, determination of test reliability and validity, analysis of variance, correlation techniques, sampling theory, and factor analysis.

Reasoning and Problem Solving

Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems. Ability to deal with nonverbal symbolism (formulas, scientific equations, graphs, musical notes, etc.,) in its most difficult phases. Ability to deal with a variety of abstract and concrete variables.

Client Responsibilities / Accountability

Builds professional/trusting client relationships

Understands the clients requirements

Delivers product accurately and on time

Relates all requirements to every working group connected with the deliverable accurately and on time

Performs quality checks on work before sending work to internal or external client

Organization and Management Skills

Ability to work independently

Demonstrates project/time management skills

Manages multitasking and identifies priorities

Demonstrates the ability to manage highly detailed projects

Demonstrates team work and collaboration

Provides continuous quality and service improvement


Word - Proficient

Excel - Proficient

Access - Basic

Power Point - Proficient

Microsoft Outlook - Proficient

SAS - Expert

SQL - Proficient

MIPS - Basic

Report Tracker - Basic

Quickstream - Basic

Profiling software (SnapShot) - Proficient

Modeling and statistical concepts - Expert