Store Management

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Provide leadership and guidance to their team that creates an environment focused on customer satisfaction, maximum productivity and profitability

• Motivate team through a compelling vision and direction to encompass American Eagle Outfitter’s Core values
• Communicate clear expectations and hold the store team and themselves accountable to achieving all brand, performance and behavior standards
• Lead and inspire a customer service culture by recognizing and rewarding team
• Build effective relationships with peer and upper management partners
• Lead management team effectively through proper implementation of division of responsibilities
• Conduct productive management and team meetings
• Proactively seek personal learning and development opportunities
People Development
• Recruit, hire, develop and retain top management and sales talent for the organization, to include maintaining optimal staffing levels
• Train and develop store management and sales team in all areas of job responsibility
• Consistently assess and provide ongoing performance feedback to include performance reviews, IDPs and providing merit recommendation to all levels of store team
• Recognize performance issues in a timely manner and partner with District Manager to develop action plans for resolution
Visual Merchandising
• Ensure that all visual directives are executed seamlessly and within scheduled time frame and allotted payroll budget
• Direct and execute strategic, brand appropriate merchandising to maximize sales and presentation standards
• Supervise and direct all merchandise processing and flow to the floor in conjunction with exceptional backroom standards
Drive for Results
• Manage the execution of the store business plan that drives KPI results and maximizes business opportunities
• Achieve predetermined financial budgets to include payroll management
• Drive AE brand loyalty through demonstrating sales leadership, coaching and connecting with the customer experience
• Achieve store shrink goals and maintain all operational standards to secure the assets of the store’s physical location
• Ensure proper scheduling practices that lead to maximization of sales potential
• Minimum high school education or equivalent. Bachelor’s degree preferred
• Minimum three years retail management experience, or equivalent Store Manager experience
• Strong analytical, prioritizing, interpersonal, problem-solving & planning skills
• Strong verbal and written communication skills
• Collaborative skills and ability to work well within a team
• Ability to work in a fast-paced and deadline-oriented environment
• Ability to work a flexible schedule to meet the needs of the business, including holidays, nights and weekends
• Must be able to perform all essential job functions identified in the “Store Manager essential job functions”
AEO, Inc is an Equal Opportunity Employer