Store Manager
CarHop - Appleton, WI

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CarHop... Cars & Credit to Go! You’ve heard the jingle, now be part of our team! We’re not your typical car dealership… We are a growing company with a "can do" attitude and a friendly work environment, and our goal is to make a difference in peoples’ lives! We specialize in helping people with “less than perfect” credit to achieve transportation independence! With nearly 60 locations nationwide, and growing, CarHop is recognized as one of America ’s premier "Buy Here Pay Here" auto sales & finance companies. Across the country we have helped thousands of people drive, and now you can too!

As a Store Sales Manager you will be responsible for the following:

Greet Customers who come onto the lot or into the store.
Coordinate vehicle selection.
Negotiate selection, terms, and down payment with customers as needed.
Solicit outside referral sources at other dealerships.

Coach, mentor, motivate, and train consultative Sales staff.
Hold 1-1’s with sales staff.
Deal working/selling/closing – i.e. our sales process.
Teach phone etiquette and marketing techniques to Sales staff.
Saturday morning training meetings, management conference calls, teaching moments.

Monitor store productivity and compare to established goals.
Monitor selling/marketing efforts, and results, on a weekly basis.
Review scheduling/punctuality, as well as schedule compliance.
Review training progress of new hires.
Monitor and help develop each sales person's individual action plans.
Watch salespeople work deals, observe staff interaction with customers.
Monitor consistency/compliance with the CarHop system.
Monitor newly hired salespeople to ensure they proceed as expected through their first 90 days of their employment.

Admin istrative
Plan for weekly managers meetings/conference calls.
Resolve customer complaints/deposit issues as needed.
Complete performance appraisals for direct reports.
Continually review staffing levels and anticipate needed changes. Document staffing plans and justify the need to add or delete staff based on activity levels, anticipated openings, etc. Update this analysis monthly.
Responsible for inventory and making sure vehicles get properly registered.
Actively participate in recruiting activity.

*The above does not include all the duties of this position. It is expected from time to time there will be other duties that are not specifically listed here which you will be expected to complete.

Minimum of 3-5 years previous personnel management or supervisory experience is REQUIRED. Proven track record and demonstrated ability to lead a sales team is strongly preferred. Experience in retail and/or insurance industry is a big plus.
Strong verbal in-person & telephone communications, good customer service, problem-solving & independent work skills.
Must have a basic understanding of math concepts and performance metrics.
Must be willing to submit to pre-employment criminal background and motor vehicle records inquiries, and results of those inquiries must be consistent with company standards.
Must be able to work evenings and Saturdays.

We offer a competetive compensation package including: Guaranteed Base Pay + Performance-based Bonus Potential, Health Benefits, 401(k) w/ Company Match, Paid Time Off, and Paid Training! For immediate consideration, Apply Today!

CarHop is an Equal Opportunity Employer.

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