Overall Job function:
Responsible for maximizing sales to drive profitability. Leads, manages, and organizes the store according to H&M's shared values, standards, policies and procedures along with the District team. Serves as manager on duty, manager of a department and support on the floor when needed in a Symbolic leader function.
Job Responsibility including but not limited to:
People
Manages, recruits, on boards, trains, develops and provides succession planning for all staff and management team in store
Follows up with management team to ensure proper training and staff assessment is being completed
Creates and acts on plans for future people development needs within the store
Maintains an overview of all Employee Relations responsibilities in store to ensure a positive work environment
Commerciality
Actively works with garments, including processing, stocking, replenishing, folding, hanging, displaying and merchandising per H&M guidelines to maximize selling opportunities
Responsible for overseeing the maintenance and upkeep of department(s)
Maximizes sales through joint operational and commercial focus and takes action to obtain highest level of profitability for the store
Manages and ensures stock level is appropriate to maximize selling
Ensures the garment presentation, garment level and visual standards are presented according to H&M's expectations
Ensures and follows up on all activities concerning campaigns, promotions and sales activities in his/her store
Operations
Performs cash office operational functions
Ensures proper staff planning according to budget, SPH and store needs
Establishes, monitors and follows up on sales goals, sales plans and sales budgets with District team to optimize profit
Executes reductions, price changes, and transfers
Unloads delivery truck, receives, opens and unpacks merchandise and labels merchandise with security tags
Follows and executes safety and security routines to prevent loss and guarantee employee and customer safety
Has working knowledge and oversees use of all Company systems in store
Customer Service
Provides direct customer service on the sales floor
Leads by symbolic example mentoring staff in providing high quality H&M direct and indirect customer with the 5 basic demands on the selling floor, in the fitting room and at the cash point
Rings on the register, reports and handles all required transactions, issues receipts and packs merchandise
Financial Accountability:
Establishes and oversees plans, budgets and variable cost for store; works with comparable sales to last year, sales to budget and future trends to maximize profitability within District team
Accurate recording of sales figures
Minimum Candidate Qualifications:
High School Graduate or equivalent
Preferably 2-3 years of retail management experience or comparable experience
Ability to lift in excess of 20 pounds
Ability to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc) for a short distance
Ability to climb a ladder and use a step stool
Skills, Abilities and Other Requirements:
Exceptional customer service and interpersonal skills
Proven organizational and analytical skills
consistently shows ability to be sales driven and results-oriented by taking action, relating all decisions back to store results and working to improve P&L
Strong merchandising skills with the ability to drive the business through creativity and extensive fashion knowledge
Ability to take own initiative and take responsibility for actions
Ability to work strategically, tactically and operationally
Ability to multi-task in a fast paced environment and prioritize effectively
Ability to be clear and convincing when communication goals, information and expectations to staff
Ability to plan and achieve long and short term goals
Ability to coach and apply appropriate developmental tool for each individual
Experience with preparing and administrating progressive discipline process and performance management as well as succession planning
Basic computer skills, such as browser navigation, software interaction and data entry are needed
Open availability including evenings and weekends
Around 5% travel required as necessary (District meetings, workshops, etc)
Job Status:
Salaried, Non-Exempt
H & M - 30+ days ago
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