Store Manager
H & M 1,494 reviews - Centennial, CO

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Overall Job function: Responsible for maximizing sales to drive profitability. Leads, manages, and organizes the store according to H&M's shared values, standards, policies and procedures along with the District team. Serves as manager on duty, manager of a department and support on the floor when needed in a Symbolic leader function.

Job Responsibility including but not limited to:

  • Manages, recruits, on boards, trains, develops and provides succession planning for all staff and management team in store
  • Follows up with management team to ensure proper training and staff assessment is being completed
  • Creates and acts on plans for future people development needs within the store
  • Maintains an overview of all Employee Relations responsibilities in store to ensure a positive work environment
  • Actively works with garments, including processing, stocking, replenishing, folding, hanging, displaying and merchandising per H&M guidelines to maximize selling opportunities
  • Responsible for overseeing the maintenance and upkeep of department(s)
  • Maximizes sales through joint operational and commercial focus and takes action to obtain highest level of profitability for the store
  • Manages and ensures stock level is appropriate to maximize selling
  • Ensures the garment presentation, garment level and visual standards are presented according to H&M's expectations
  • Ensures and follows up on all activities concerning campaigns, promotions and sales activities in his/her store
  • Performs cash office operational functions
  • Ensures proper staff planning according to budget, SPH and store needs
  • Establishes, monitors and follows up on sales goals, sales plans and sales budgets with District team to optimize profit
  • Executes reductions, price changes, and transfers
  • Unloads delivery truck, receives, opens and unpacks merchandise and labels merchandise with security tags
  • Follows and executes safety and security routines to prevent loss and guarantee employee and customer safety
  • Has working knowledge and oversees use of all Company systems in store
Customer Service
  • Provides direct customer service on the sales floor
  • Leads by symbolic example mentoring staff in providing high quality H&M direct and indirect customer with the 5 basic demands on the selling floor, in the fitting room and at the cash point
  • Rings on the register, reports and handles all required transactions, issues receipts and packs merchandise
Financial Accountability:
  • Establishes and oversees plans, budgets and variable cost for store; works with comparable sales to last year, sales to budget and future trends to maximize profitability within District team
  • Accurate recording of sales figures
Minimum Candidate Qualifications:
  • High School Graduate or equivalent
  • Preferably 2-3 years of retail management experience or comparable experience
  • Ability to lift in excess of 20 pounds
  • Ability to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc) for a short distance
  • Ability to climb a ladder and use a step stool
Skills, Abilities and Other Requirements:
  • Exceptional customer service and interpersonal skills
  • Proven organizational and analytical skills
  • consistently shows ability to be sales driven and results-oriented by taking action, relating all decisions back to store results and working to improve P&L
  • Strong merchandising skills with the ability to drive the business through creativity and extensive fashion knowledge
  • Ability to take own initiative and take responsibility for actions
  • Ability to work strategically, tactically and operationally
  • Ability to multi-task in a fast paced environment and prioritize effectively
  • Ability to be clear and convincing when communication goals, information and expectations to staff
  • Ability to plan and achieve long and short term goals
  • Ability to coach and apply appropriate developmental tool for each individual
  • Experience with preparing and administrating progressive discipline process and performance management as well as succession planning
  • Basic computer skills, such as browser navigation, software interaction and data entry are needed
  • Open availability including evenings and weekends
  • Around 5% travel required as necessary (District meetings, workshops, etc)
Job Status: Salaried, Non-Exempt

About this company
1,494 reviews
As one of the world’s largest fashion companies with more than 116,000 employees worldwide, H&M is an exciting and dynamic place...