Store Managers are responsible for the complete day-to-day operation of Home Depot stores. They are responsible for maximizing store sales and profitability while working ethically and modeling Home Depot's core values. They accomplish this goal by developing strategies and objectives and leading a team of Associates in executing these strategies and objectives. They must ensure that the store is optimally stocked and merchandised and that all Customers are provided with excellent customer service. A Store Manager must have a comprehensive knowledge of Home Depot business, be able to use this knowledge to formulate goals and objectives and be capable of motivating his/her self and others to work as a team and accomplish these goals and objectives. They must also be capable of working with Associates, Department Supervisors and the Assistant Store Managers (ASMs) to accomplish goals.
MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES
Managing the Business: Manage all aspects of store operation and profitability.
Excels in Customer Service: Ensure that customers are acknowledged, customer project needs are met, and concerns are resolved quickly. Forecast scheduling needs to meet customer demand.
Supervising Store Associates: Recruit and hire qualified candidates. Determine starting pay and pay increases over time. Observe, evaluate, coach, train, and develop associates. Communicate Home Depot and store objectives to associates.
Merchandising: Ensure all products and displays are merchandised effectively. Walk the store with District Managers, Merchants and others to stay proactive on merchandising issues.
Planning: Develop and communicate store standards to associates. Develop store mission, strategy and objectives and ensure that they are met. Forecast staffing needs. Study competition. Identify trends.
Other Duties: Ensure safety. Verify deposits. Follow standard operating procedures for openings and closings. Sign for petty cash, markdowns, time slips, refunds, price change take-in reports, etc.
NATURE AND SCOPE
Reports to District Manager
Accountable for direct supervision of the work activities of others. In addition to personnel issues -- including selection, termination, performance appraisal and professional development of subordinates.
ENVIRONMENTAL JOB REQUIREMENTS
Typically located in a comfortable indoor area. There may be regular exposure to mild physical discomfort from factors such as dust, fumes or odors, temperature extremes, loud noise, strong drafts, or bright lights.
Typically requires overnight travel less than 10% of the time.
Must be eighteen years of age
Must pass the Drug Test
Must pass the Background Check
Must pass pre-employment tests if applicable
The knowledge, skills and abilities typically acquired through the completion of a high school diplomas and/or GED.
YEARS OF RELEVANT WORK EXPERIENCE - 5
PHYSICAL JOB REQUIREMENTS
Most all of the time is spent sitting in the same position or standing/walking or there is some requirement to lift or handle material or equipment of moderate weight (8-20 pounds).
Ability to work a flexible, 55 hours per week schedule
KNOWLEDGE, SKILLS, ABILITIES AND COMPETENCIES
Acts with Integrity: Demonstrates responsible, ethical and honest behavior.
Communicates Effectively: Keeps others informed through clear and concise communication. Listens carefully and adapts messages to fit audience.
Excels in Customer Service: Creates customer-focused environment; provides excellent service; sees business through eyes of our customers.
Inspires Achievement: Initiates actions to develop Associates; provides performance feedback; recognizes accomplishments.
Safety Orientation: Enforces safety policies and procedures; is a safety role model.
Delivers Results: Creates a sense of urgency; delegates appropriately; motivates self and team to accomplish objectives.
Home Depot - 2 years ago
The Home Depot is the global leader in home improvement and fourth largest retailer in the world. Providing superior customer service and...