Store Manager
PLS Financial Services - Charlotte, NC

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Successful Store Managers are responsible for providing leadership to ensure the store delivers outstanding customer service, meets all operating objectives, sales, and financial goals, and follows company policies and procedures. The Store Manager is also responsible for ensuring store employees are properly motivated and trained and that qualified replacements are developed and ready to fill open positions.

Job Description:
Maintaining exemplary customer service within the store and establishing special business relationships with our customers so they will choose to do business with us rather than our competitors
Implementing strategies to help meet store goals and objectives
Recruiting, developing, and motivating store employees who exceed internal and external customer expectations
Ensuring compliance with federal, state, and local regulations
Establishing a strong customer service/selling culture to maximize sales
Supervising CSR activities, including but not limited to transaction processing, maintenance of cash drawers, and cash handling procedures
Coaching and developing assistant managers and shift supervisors in accordance to career development plans set by District Manager
Marketing within your community to increase market share and store revenues
Resolving customer complaints for increased customer satisfaction
Controlling labor hours, cash, store audits, and shrinkage
Help maintain a neat and clean store environment for our customers and employees
Other duties as assigned


Job Requirements:
A minimum of two years’ management experience in industries such as hospitality, financial services, retail and restaurant
Ability, willingness, and comfort to engage with customers
Ability to develop positive relationships with internal and external customers
Strong desire to exceed corporate initiatives and inspire excellence in a team
Superior verbal and written communication, and presentation skills
High-energy, collaborative leadership expertise
Professional appearance and demeanor
A valid driver’s license and current proof-of-insurance (Loan Store only)
English/Spanish bilingual is a plus

Working Conditions and Physical Requirements:
Must be able to remain in a stationary position for extended periods of time
Must be able to lift 5-10 lbs. with little assistance
Must be able to work in restrictive spaces
Must manage a number of projects at one time and handle frequent interruptions to meet the needs and requests of customers
Must be able to drive for company business as required

About this company
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