Store Manager
PLS Financial Services - Cincinnati, OH

This job posting is no longer available on PLS Financial Services. Find similar jobs: Store Manager jobs - PLS Financial Services jobs

Successful Store Managers are responsible for providing leadership to ensure the store delivers outstanding customer service, meets all operating objectives, sales, and financial goals, and follows company policies and procedures. The Store Manager is also responsible for ensuring store employees are properly motivated and trained and that qualified replacements are developed and ready to fill open positions.

Job Description:
  • Maintaining exemplary customer service within the store and establishing special business relationships with our customers so they will choose to do business with us rather than our competitors
  • Implementing strategies to help meet store goals and objectives
  • Recruiting, developing, and motivating store employees who exceed internal and external customer expectations
  • Ensuring compliance with federal, state, and local regulations
  • Establishing a strong customer service/selling culture to maximize sales
  • Supervising CSR activities, including but not limited to transaction processing, maintenance of cash drawers, and cash handling procedures
  • Coaching and developing assistant managers and shift supervisors in accordance to career development plans set by District Manager
  • Marketing within your community to increase market share and store revenues
  • Resolving customer complaints for increased customer satisfaction
  • Controlling labor hours, cash, store audits, and shrinkage
  • Help maintain a neat and clean store environment for our customers and employees
  • Other duties as assigned

Requirements

Job Requirements:
  • A minimum of two years’ management experience in industries such as hospitality, financial services, retail and restaurant
  • Ability, willingness, and comfort to engage with customers
  • Ability to develop positive relationships with internal and external customers
  • Strong desire to exceed corporate initiatives and inspire excellence in a team
  • Superior verbal and written communication, and presentation skills
  • High-energy, collaborative leadership expertise
  • Professional appearance and demeanor
  • A valid driver’s license and current proof-of-insurance (Loan Store only)

Working Conditions and Physical Requirements:
  • Must be able to remain in a stationary position for extended periods of time
  • Must be able to lift 5-10 lbs. with little assistance
  • Must be able to work in restrictive spaces
  • Must manage a number of projects at one time and handle frequent interruptions to meet the needs and requests of customers
  • Must be able to drive for company business as required

PLS Financial Services - 18 months ago - save job - block
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