This individual will work with a General Manager to provide leadership in all aspects of the store, including physical, financial, and people resources in the deployment of the business plan. They will provide a work environment that will optimize the profitable growth of the business, the personal growth of employees and the satisfaction of customers.|
Specific Duties Include:
Lead the process of defining and communicating the company's core values, vision and mission.
Demonstrate leadership in all aspects of the store.
Lead the development and deployment of a comprehensive strategic business plan in alignment with the organization's financial and operational objectives; including but not limited to annual store benchmarks and budget.
Accountable for ensuring all RDO Equipment Co. policies and procedures are followed within the store.
Coordinate and delegate activities through the store management team.
Coach and mentor store employees on a regular basis.
Ensure customer satisfaction. Work with all departments to know the customer's current and future expectations and work to resolve customer concerns.
Review monthly receivables with department managers. Establish collection plans and monitor aggressively.
Ensure that appropriate communications take place throughout the location/s by facilitating/participating in monthly open-book meetings, conducting regular team meetings, encouraging an open-door policy, and proactively seeking feedback from team members.
Foster a great place to work environment within the location/s, encouraging accountability, open communication, teamwork, and a commitment to serving the customer.
Lead and manage all business and/or department activities related to ensuring the customer experience is positive and that all team members are committed to creating solutions and long term relationships with customers.
Ensure that the company/location reputation and image in the community is consistent with RDO Equipment Co. Core Values, and that business relationships with all stakeholders are not compromised.
Manage the evaluation, allocation, and management of physical and financial resources and administer the hiring, development/training, management, evaluation, and effective assignment of people resources.
Responsible for ensuring that sound and safe business practices and processes are implemented and continuously improved to effectively and efficiently achieve ethical business objectives.
Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook.
Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set.
Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
Perform all other duties as assigned by management in a professional and efficient manner.
Proven business and people management experience
Operational expertise in sales, parts, and service
Excellent analytical and problem solving skills
Excellent customer service skills
Excellent oral and written communication skills
Excellent computer skills
Knowledge of agricultural, construction, or Vermeer dealership business operations
College degree preferred