Strategic Account Manager
Rafter - San Mateo, CA

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This role will be responsible for managing 10-20 strategic account relationships with universities using Rafter’s in-store rental program and cloud store program. In collaboration with their sales counterpart, the Account Manager will work to maintain and grow the depth of Rafter’s relationship with active customers.

Roles & Responsibilities:
Facilitate transition of customers from sales cycle to post-sales support and software activation including kick-off meetings, training, and set-up.

Manage cyclical “peak” preparation activities with accounts to ensure optimal performance and engagement with the Rafter platform. Provide reminders around key activities and encourage adoption of best practices.

Identify opportunities to provide additional products and services to existing customers (in partnership with sales)

Act as primary point of contact for store/school managers regarding operational issues leveraging other internal departments to work through solutions on behalf of customers.

Provide ongoing communication and training support to stores on Rafter products and services.

Meet and exceed business targets for customer retention and customer revenue

Skills & Experience:
Willingness to embrace start-up culture of flexing and changing at a rapid pace

5+ years experience managing accounts in the enterprise software industry

Demonstrated ability to quickly and effectively establish deep and long-term customer relationships.

Demonstrated track record of account retention and account growth

Aptitude for learning new software quickly as well as aptitude for training others on software and driving successful adoption

Salesforce Preferred

Other Requirements:
Travel 15% nationwide

Rafter, Inc. is an education technology company that is leading the charge to help lower the cost of education materials for students while simultaneously helping universities boost their revenues. This balance is achieved though disrupting the archaic legacy course materials management system and implementing a robust in-store and online textbook rental solutions that we have pioneered and perfected. Working with more than 300 schools, Rafter has been able to save students more than $300,000,000 - and we’re just getting warmed up.

Rafter is proud to be an equal opportunity workplace and is an affirmative action employer. “Veterans of the United States Armed Forces are encouraged to apply. Thank you for your service.”