Strategic Customer Service Representative
ITT Corporation - Santa Ana, CA

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The Strategic Customer Services Representative (SCSR) is the in-office counterpart to one or multiple Regional Sales Managers and/or Manufacturers Representative, depending on account volumes. Duties include -

· Daily order processing and interaction with customers;

· Promote ITT products and services;

· Co-develop and maintain new and existing customers through prospecting and relationship building;

· Assist in maintaining quarterly target goals;

· Track and manage contacts and opportunities within CRM;

· Manage product/service mix, pricing and margins according to agreed goals;

· Communicate with and leverage Customers to develop business;

· Present at customer meetings, seminars, trainings, and webinars as required;

· Attend sales trainings and certification programs as required;

· Acts as liaison within ITT on behalf of the Customer and Manufacturers Reps;

5 + years prior customer service experience in a manufacturing environment;

Proficiency in Microsoft Excel and Word required

HS graduation. Bachelors degree preferred and/ or equivalent combination of education and work experience.

Excellent customer service skills, problem solving and negotiation skills

ITT Corporation - 15 months ago - save job - block
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About this company
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ITT Corporation (ITT), is a global multi-industry company engaged directly and through its subsidiaries in the designing, manufacturing and...