This description is intended to indicate the kinds of duties and level of difficulty required of this position; it is not intended to limit the right of any supervisor to assign, direct, and control the work of an employee under his/her supervision.
This position has primary responsibility for coordinating and providing services to students wishing to receive services primarily through face-to-face interaction. The position will also develop skills and capacity to serve students virtually.
Activities will center around the following functional areas:
Creating the best student experience possible.
Providing and improving the array of Student Benefits
Fostering solid relationships between students and Harrison College.
1. Provide concierge-type services to students by connecting them with Harrison College resources.
2. Partner closely with campus/virtual SASs, leadership and other staff.
3. Plan, coordinate and supervise student activities at the campus.
4. Partner with campus and students to plan and coordinate Community Service activities.
5. Create or contribute to student communications (emails, newsletters, webinars, etc.).
6. Partner with campus leadership and staff to plan and implement commencement ceremonies.
7. Partner with faculty and staff to follow up with students on attendance (week out calls/e-mails).
8. Advise students on academic related matters (study tips, test-taking, time management, etc.).
9. Connect students to resources (SRS, target resources/special populations, outside agencies and tutoring services).
10. Work with probation students on implementing their action plans and advise during weeks 3, 6, 9.
11. Broker communication about student-related processes between students and staff (student schedule changes: program change, withdrawal, etc.).
12. Partner with Enrollment and Registrar on the student re-entry process.
13. Serve on committees and task forces to advance the mission of the Student Affairs functional area and Harrison College as a whole.
14. Participate in professional development activities.
15. Maintain membership and participation in professional and community organizations.
16. Represent Harrison College in a professional manner at all times.
17. Perform other related duties as assigned by supervisor.
Competencies: To perform the job successfully, an individual should demonstrate the following competencies:
Results Orientation - Operating with commitment, effectiveness and integrity; demonstrating capacity for effective action and accomplishment; assuming responsibility/accountability for successfully completing assignments or tasks.
Adaptability - Maintaining effectiveness when experiencing major changes in work tasks and/or the work environment; adjusting effectively to work within new work structures, processes, requirements, or cultures.
Collaboration - Facilitating the achievement of team goals; identifying, developing and using collaborative relationships to facilitate team and organizational goal achievement.
Communication - Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message; presenting ideas effectively (including nonverbal communication and use of visual aids) to individuals or groups when given time to prepare; delivering presentations suited to the characteristics and needs of the audience.
Service Orientation/Client Focused - Making customers and their needs a primary focus of ones actions; developing and sustaining productive customer relationships; taking responsibility for customer satisfaction and loyalty.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily, for purposes of this job description each of the Responsibilities, may be amended from time to time, are considered essential duties. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Education/Experience: Bachelors degree from an institution accredited by an organization recognized by the US Department of Education. A minimum of 3 years of experience in Student Affairs or equivalent experience is required.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
To perform this job successfully, an individual should have working knowledge of Microsoft Word, Excel and research Internet software and prefer working knowledge of CampusVue.
Physical Demands and Work Environment:
The employee must occasionally lift and/or move up to 25-50 pounds. Specific vision abilities required by this job include ability to adjust focus. While performing the duties of this job, the employee is frequently required to use hands to finger, handle, or feel; reach with hands and arms and talk and/or hear. The employee is occasionally required to stand; walk and sit. The noise level in the work environment is usually moderate. Regular and predictable attendance is required.
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