Student Financial Resource Assistant
University of Central Missouri - Warrensburg, MO

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UCM online application for employment, cover letter, resume, and list of three references required. Incomplete applications will not be considered.

Working hours:
Monday – Friday 8:00am – 5:00pm

Bargaining Unit

Posting Date

Closing Date

Open Until Filled

Position Purpose
Serve as initial point of contact regarding the student financial account. Counsel students regarding payment options and eligibility requirements for federal, state and institutional aid programs; Make contacts and/or referrals to other administrative staff and departments as appropriate. Assist students with questions in reference to their student account; act as cashier. Assist students and parents who are having difficulties navigating on-line enrollment, payment and financial aid processes. Provide information, forms and/or one-on-one guidance regarding the student financial account. Process payments towards the account and provides assistance to the student with all aspects of their student account. Perform daily reconciliation of cash receipts and drawer totals.

Education & Formal Training
Associate's degree (Specify field(s) of study below), Education/Experience substitution (specify)

Other Education & Formal Training
Associate’s Degree in Business or related field required.
Education may be substituted for experience or experience may be substituted for education. Note that equivalencies are based on the following: AA = 2 years experience; BA/BS = 4 years experience; MA/MS = 6 years experience; PhD = 8 years experience.

Computer Skills
Word-Processing, Spreadsheet, Other, specify

One year customer service experience required.
One year cashier experience preferred.
Previous Banner and Financial Aid experience preferred.

Other Experience

Licenses, Certificates, Registrations, & State/Federal Requirements of Position:

Other Licenses, Certificates, Registrations, & State/Federal Requirements

Special Skills, Abilities, and Knowledge:
Attention to detail, Budget-related skills, Communication skills, including oral, written, and/or nonverbal, Knowledge of a University environment preferred, Human Relations/Interpersonal skills, Ability to manage multiple concurrent projects and meet deadlines, Maintain confidentiality

Other Special Skills, Abilities, and Knowledge
Ability to learn and explain student financial services in a proactive, pleasant and helpful manner.
Ability to work and communicate with people of diverse backgrounds.
Ability to reconcile a cash drawer.
Ability to progressively increase in responsibility.
Incumbent is expected to maintain a working knowledge of current financial aid opportunities and procedures.
Demonstrate ability to work collaboratively in a team environment.
Abilityto use critical thinking for problem resolution.

Specify sensory abilities:

Physical & Environmental Factors:

Other Physical & Environmental Factors

Lifting weight

Special Working Conditions:
Professional appearance.

Other Special Working Conditions
Ability to handle fast paced environment.
Occasional need to work outside normal 8-5 schedule.

Ability to Keyboard
No keyboarding test required.

Special Qualifications:

Other Special Qualifications

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