Student Service Specialist (LTE)
Milwaukee Area Technical College - Milwaukee, WI

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Job Description

STUDENT SERVICES SPECIALIST, ADMISSIONS
INTERNATIONAL STUDENT ADMISSIONS
MILWAUKEE CAMPUS

*This is a limited term assignment through August 31, 2013

CLOSING DATE : February 14, 2013

NATURE OF WORK :
Under general supervision of the Manager, Admissions/International Student Admissions, to assist prospective domestic and international students in the enrollment process by providing advice and information on enrollment requirements and procedures; and to assist students applying for admission. Specialist is a designated school official (DSO) for international students. Provides assistance and support in the recruitment, enrollment and retention process. Refers students to counseling and support services either through MATC or a community based organization. Informs students about MATC special services; promotes student involvement in school organizations. Work is generally diversified requiring knowledge of student services field and the making of judgment, analysis and decisions within the established procedures. Supervision received is general in nature using established policies and general objectives occasionally referring to supervisor for policy clarification or interpretation; may work with other professionals in a team work approach.

CHARACTERISTIC DUTIES AND RESPONSIBILITIES :
Duties listed may vary in terms of relative importance and others may be added or eliminated as positions within this job title develop. In addition, specific positions within this job title may have minor variations in duties. Duties with a circle (•) before the number are essential functions as defined by the Americans with Disabilities Act (ADA).

•1. Provide information by phone or in person to prospective and current students regarding the admissions process, program requirements, and other MATC services.
•2. Explains career sheets and/or program information to applicants; may refer to or serve as language interpreter to assure understanding of program requirements and the various career opportunities at MATC.
•3. Assist students in developing class schedules through identification of course availability, program changes, filled programs, etc.
•4. Identifies students in need of career or program planning, special accommodations, and or counseling; refers applicants for support services to Counselors, Special Needs, community based organizations/agencies or to additional MATC services.
•5. Provides information about services available to students at MATC; works closely with Counselors, department faculty, and other professional personnel on cases referred.
•6. Process all required paperwork and initiates I-20s through homeland security (SEVIS).
•7 Participates in both internal and external training relating to international students. •8. Adheres to a team concept and follows established departmental routines and procedures.
•9. Assists in the development and/or revision of student services procedures. Generates informational data; keeps records and data for the use of the Student Services Division.
10. Participates in in-service training, workshops, and other educational activities as required or assigned.
11. Performs related duties as required or assigned.
Qualifications
Requires a Bachelor's degree in Education or other relevant field with an emphasis in communications; and a minimum of two (2) years occupational experience in a customer service position or a background in education; or any equivalent combination of education, training, and occupational experience which provide the necessary knowledge, skills, and abilities to include:
1. Knowledge of admissions and related procedures.
2. Knowledge of international student admissions preferred.
2. Ability to relate to students from diverse backgrounds.
3. Ability to communicate effectively through both oral and written means.
4. Ability to establish and maintain effective working relationships with MATC staff, faculty, students, representatives from outside agencies, business community and the general public.
5. Ability to work independently.
6. General working knowledge of a personal computer
Admissions/International Student Admissions is a fast-paced, high-volume work environment requiring extensive public contact. Student Services Specialists assigned to Admissions/International Student Admissions must adhere to an exacting rotation of assignments within the scheduled work day. They are also required to learn and explain an extensive amount of information regarding the institution, the community, and international student admissions procedures.
SALARY :
$27.96 hourly
HOURS :
Monday through Thursday 2:00 p.m. - 6:00 p.m.
Fridays 1:00 p.m. - 4:00 p.m.

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Milwaukee Area Technical College (MATC) is not just for techies. The two-year college offers about 200 degree, diploma, certificate, and...