Student Services Advisor II
University of Southern California - Los Angeles, CA

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The University of Southern California (USC), founded in 1880, is located in the heart of downtown L.A. and is the largest private employer in the City of Los Angeles. As an employee of USC, you will be a part of a world-class research university and a member of the "Trojan Family," which is comprised of the faculty, students and staff that make the university what it is. The mission of the USC Sol Price School of Public Policy (Price School) is to improve the quality of life for people and their communities, here and abroad. We achieve this mission through education and research that promote innovative solutions to the most critical issues facing society. The Price School is seeking an experienced individual to assist the Director of Leadership Programs (Executive Master of Leadership). The Student Services Advisor II counsels and/or provides graduate students with a range of services covering admissions, financial aid, academic counseling and advisement, graduation counseling and clearance, records and registration, placement and career services, and student programs. Coordinates delivery of services with appropriate university offices. This is a specialist position that performs highly specialized activities for which an advanced degree in a relevant field is a minimum requirement. Job Accountabilities: Sets priorities and timelines and monitors delivery of student services. Assists in resolving non-routine problems and provides policy or procedural interpretations for matters which are not clearly defined. Assists in the planning and execution of recruitment strategies and programs for a major academic program, department, school or college. Represents same at university recruiting events. Coordinates recruitment activities with the university admissions office. Researches demographics, plans outreach programs and events, mail campaigns, school visits, receptions and college fairs. Enlists faculty support in recruitment efforts. Assist in the development of online recruitment activities to include increase social media visibility. Counsels or advises prospective students and families on admissions, financial aid, housing and academic requirements. Provides initial evaluation of admissions and financial aid applications. Provides academic counseling for undergraduate and/or graduate students. Advises on matters of curriculum, course and degree requirements, etc. Evaluates student problems, academic, administrative or personal, and refers student to appropriate student services office for additional counseling. Maintains academic unit student records and coordinates registration activities, grading, degree progress, enrollment and degree verification, and transcripts with the USC Office of Academic Records and Registrar. Assists with Petition applications, resumes and letters of recommendation. Counsels students and parents on matters concerning financial aid packages. Evaluates student situations and requests regarding financial aid awards and takes appropriate action. Identifies and recommends scholarship recipients based on eligibility requirements. Monitors local financial aid budget and scholarship awards. Performs other related duties as assigned or requested. The University reserves the right to add or change duties at any time. The University of Southern California values diversity and is committed to equal opportunity in employment.

Minimum Qualifications:
Minimum Education:
Master's degree Combined experience/education as substitute for minimum education

Minimum Experience:
3 years

Minimum Field of Expertise:
Directly related experience in student services and programming with ability to lead

Preferred Qualifications

Preferred Education:
Master's degree

Preferred Experience:
Prior student services experience

Preferred Field of Expertise:
Position Type:

Special Instructions to Applicants:
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