Student Services Assistant I
Miami Dade College - Hialeah, FL

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This is administrative work involving advanced support for supervisors in Financial Aid. The Student Services Assistant I will provide assistance to new and prospective students and work closely with other Campus/College personnel to disseminate financial aid information.

  • Assists students who need guidance with the Financial Aid process. This assistance is provided in person, via regular or electronic mail or telephone
  • Assists students and public by basic interpretation and explanation of complex college policy, procedures, state rules and statutes
  • Conducts financial aid workshops for students on and off campus
  • Reviews information submitted by students and parents for accuracy, completeness and to detect conflicting information that may affect students eligibility for aid
  • Researches students problems, evaluates and makes decisions or if necessary, elevates to immediate supervisor
  • Sends follow up correspondence to students, government agencies and college departments
  • Creates and maintains documents and routes them to appropriate staff, department or agency
  • Performs clerical duties to support the day-to-day office operations to expedite the financial aid process
  • Performs other duties as assigned

    Skills / Requirements
  • Associates of Arts degree in related field from two-year College or technical school and two (2) years of experience in responsible related clerical work preferably in a large office environment; or equivalent combination of experience and education
  • All degrees must be from a regionally accredited institution
  • Knowledge of pertinent College policies, procedures, state rules, and statutes
  • Knowledge of financial aid policies and procedures
  • Knowledge of word-processing and computer software including: Excel, Microsoft Word, and Windows
  • Excellent communication and customer service skills
  • Excellent organizational and interpersonal skills
  • Ability to write routine reports and correspondence
  • Ability to deal with problems involving several concrete variables in standardized situations
  • Ability to understand and carry out moderately complex oral and written instructions
  • Ability to maintain effective interpersonal relations with students, faculty and administration
  • Ability to meet and deal effectively with the public, and to use tact and good judgment
  • Ability to work with user communities of diverse backgrounds and skill levels
  • Ability to work in a multi-ethnic and multi-cultural environment with students, faculty and staff
  • Ability to work a flexible schedule that may include evening and weekend assignments

  • Miami Dade College - 14 months ago - save job - block
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    Miami Dade College (MDC) offers more than 150 associate degrees, vocational certifications, and not-for-credit classes from six campuses in...