Student Services Coordinator II
Corinthian Colleges - Stockton, CA

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Student Services Coordinator II - 132379 Description Student Services Coordinator II About Corinthian Colleges, Inc. If you’re looking for an exciting opportunity with a robust company committed to changing students’ lives and doing the right thing, Corinthian Colleges, Inc. is the place for you. As one of the largest post-secondary education companies in North America, we are on the cutting-edge of the industry and forging ahead into a new era of leadership, growth and innovation. We currently operate more than 100 campuses through Everest College, WyoTech and Heald College and are dedicated to delivering on the promise to our students. At CCi you’ll work with impassioned employees and have the support you need to make great things possible.
      General Job Description:

      You are organized, passionate about education, and your customer service skills are polished. In this role you will work under general supervision to build and sustain partnerships with our online students to support their academic success. You will be responsible for understanding course curriculum and working with students to provide tutoring, develop academic advising plans, and identify additional layers of support services to assist our students. You will utilize your knowledge of all aspects of online education to provide effective counseling and direction with the primary objective of student success. You will also work with the director by reporting information that will allow for a better understanding of the student population. Your work will ensure that no student is left behind and will make a difference in the lives of many.

      Job Responsibilities:

      Coordination of Student Activities
      • Assist with the graduation ceremony by helping to find the venue, creating the program, and coordinating the staff to assure success of the event
      • Assist with New Student Orientations by ensuring consistency and adherence to standards of the company’s Inspire initiatives
      • Coordinate student appreciation days and co-curricular activities, ensuring they’re both relevant and well attended by the student population
      • Assist in creating newsletters to distribute to students about past and future campus events
      • Provide students an opportunity to discuss issues and concerns, and participate in problem solving
      • Assist in preventing, evaluating, and resolving student inquiries, issues, and problems, and ensure appropriate action is taken to the satisfaction of the student, company, and/or regulatory agencies in compliance with policy, procedures, and legal requirements
      • Assist and coordinate academic advising and student support services for Ability to Benefit (ATB) students in conjunction with the DOE/DOSS
      • Assist the campus disability coordinator and ensure all disability requests are handled in compliance with CCI’s policies and ADA or Canadian Ministry regulations

      Coordination/Implementation of Programs
      • In partnership with other departments, coordinate specific programs to assist students with academic and personal issues that may interfere with their programs, including the CARE program
      • Assist in planning and implementing programs and services that assist students to re-enter, continue, and complete their academic programs
      • In collaboration with the Director of Student Services, coordinate the Student Ambassador/Eagle Tech program; responsibilities include planning and running the weekly meetings, creating events, and increasing student participation in the program
      • Coordinate the Student Activities Council and Community Service Program

      Departmental Responsibilities
      • Provide assistance to the academic team; assess outlying trends in order to develop plans to resolve potential concerns; support the DOSS in partnering with faculty and campus departments to review results and support continuous improvements in student satisfaction with campus services
      • Assist the DOSS in student engagement efforts by providing services to support the student body and its success
      • Analyze student statistics and summarize findings to the DOSS and DOE regarding student withdrawal patterns, such as identification of specific courses and faculty that have high attrition rates or other problematic/challenging areas
      • Provide pertinent information to the DOSS for SOS meetings to identify students who may be in danger of dropping or being withdrawn from their program of study
      • Assist the education team with management of the Last Date of Attendance (LDA) report
      • Attend and successfully complete all training for this position, as required at any time by the company
      • Perform all other duties as assigned

      Key Behaviors:

      • Dependability: Responds to requests for service and assistance
      • Teamwork: Balances team and individual responsibilities
      • Decision Making: Displays willingness to make decisions
      • Communication: Effectively communicates with others
      • Time Management: Is able to complete all job requirements in allotted time
      • Work Ethic: Displays an organized and results-oriented approach, and motivation to perform without extensive direction
      • Accuracy: Displays a high quality of work and level of accuracy

      Qualifications
      • 2 years related work experience
      • High school diploma required; associate's degree preferred
      • Strong written and oral communication and presentation skills
      • Strong organizational skills and attention to detail
      • Commitment to student satisfaction and success
      • Knowledge of Microsoft Office Suite: Word, Excel, and Outlook
      • Demonstrated ability to fulfill Company Key Behaviors
      • Ability to work assigned/flexible hours necessary to complete the job on a weekly basis

      Job : Academics
      Primary Location : United States-CA-Stockton

      Schedule : Full-time
      Brand : Heald College

      Corinthian Colleges - 18 months ago - save job - block
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      Our mission is to help students prepare for careers in demand or to advance in their chosen field. With more than 91,000 students as of June...