Student Services Coordinator
Fuller Theological Seminary Texas - Houston, TX

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Fuller is known as a global leader in theological education, standing on the front lines of evangelical thought while remaining committed to ministry and mission grounded in scholarship. More than 4,000 students, from 100 denominations and 70 countries, complete coursework at Fuller each year at seven different campuses: our main campus in Pasadena, California, and six regional campuses located in coastal and northern California, Washington, Colorado, Arizona, and Texas.

To help you learn more about Fuller, we invite you to explore our Mission and History. Further information is available by reading our Statement of Community Standards, required of all Fuller employees http://www.fuller.edu/about-fuller/mission-and-history/community-standards.aspx, and our Statement of Faith, required of those in teaching or managerial positions http://www.fuller.edu/about-fuller/mission-and-history/statement-of-faith.aspx.

Summary:
The Student Services Coordinator is responsible for ensuring that the day-to-day operations of Fuller Theological Seminary in Texas (Houston) are performed. The Student Services Coordinator is an integral part of the administrative team and has a significant impact on the delivery of services. As such, the Student Services Coordinator exercises independent judgment in operational matters.

Essential Functions:
  • Reception
  • Receive/direct phone calls and greet guests in a pleasant and effective manner
  • Manage incoming/outgoing postal mail and deliveries
  • Maintain an orderly and welcoming reception area
  • Monitor the supply and ensure the accuracy of printed materials including stationery, brochures and other publications
Student Services:
  • Prepare and maintain individual files for applicants and current students, establishing and maintaining systems to ensure that they are current, safeguarded and routinely audited
  • Advise inquirers and students of policies, procedures and deadlines as they relate to admissions, registration, academic advising, field education, financial aid, etc.
  • Prepare materials for each first class meeting including but not limited to name cards, rosters, and handouts
  • Resolve problems with students’ accounts
Registration:
  • Manage and direct student registration
  • Communicate quarterly registration deadlines to new and returning students
  • Create and distribute material pertinent to registration, including providing registration pins as instructed by the Director
  • Identify and/or respond to registration problems and resolve in a timely manner
  • Monitor the status of the registration process (including field education) on a daily basis, reporting course enrollments to the Director
  • Maintain the student database, reconciling it daily according to changes in registration
  • Identify and communicate with students who are on the verge of being made inactive in order to encourage registration
Academic Advising:
  • Screen requests for academic advising; provide basic advice and record conversations with students in the iCare database
  • Assist the Director by completing individual degree program sheets in preparation for advising appointments
  • Respond to and follow up on requests for Academic Petitions, Financial Petitions, Program/Status Changes, etc.
Operations:
  • Ensure the Fuller Texas common areas are well kept
  • Assist in maintaining the campus building at large by monitoring facility conditions, reporting maintenance needs to the property managers, and ensuring that the facilities project a welcoming atmosphere
  • Maintain the classrooms and library, checking them daily to ensure adequate supplies and orderliness
  • Oversee the maintenance of office machines and related supplies
  • Maintain office and classroom supply inventory
  • Complete and submit facility requests for after-hours use of the building
Administration:
  • Master multiple databases, serving as resident expert to ensure that student, donor, faculty and church records are detailed and current
  • Maintain public Google calendar
  • Provide support to adjunct faculty including but not limited to classroom setup, media requirements, travel arrangements, and expense reporting
Meetings and Special Events:
  • Provide hands-on support in the planning and preparations for small and large-scale events including preparing invitations, managing responses, scheduling vendors, and providing follow-through during the events
  • Prepare materials, place catering orders and provide follow-through on all aspects of hosting board and committee meetings
  • Attend regular staff meetings and, when needed, attend board and/or committee meetings
Development Support:
  • Assist with development related tasks including but not limited to correspondence, bulk mailings, database management and reporting
  • Assist with fundraising event planning and coordinating
  • Oversee creation of publications that increase awareness among donors and donor prospects
Other Responsibilities:
  • Make recommendations for improvement
  • Other duties and responsibilities assigned by the Director or Associate Director
Knowledge & Skills Requirements:
  • Bachelor’s degree or equivalent
  • Three plus years of experience in an administrative role
  • Commitment to extraordinary customer service
  • Outstanding organizational skills, an attention to details and the ability to multi-task
  • Communicate clearly, concisely and comprehensively
  • Strong computer skills including expertise in Microsoft Word, Excel and PowerPoint
  • Proficiency with the mail merge process involving multiple databases
  • Experience with FileMaker Pro and Adobe PageMaker a plus
  • Ability to effectively prioritize tasks with limited supervision
  • Ability to respond to and manage requests of more than one supervisor and work as a team player in a demanding work environment
  • Self-directed and solutions oriented
  • Servant heart and cooperative nature
  • Ability to sustain a high level of production and a significant level of physical activity
  • Must be able to lift up to 25 pounds