Student Services Specialist I
Iowa State University - Ames, IA

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Engineering-Liberal Arts and Sciences Online Learning (ELO) seeks applicants for the position of Student Services Specialist I as the primary contact to perform a wide range of student support services for faculty and students in ELO.

This position will advise students regarding online and distance education through ELO; coordinate adds, drops, and appeals for online students; assist with the enrollment of online courses ; and perform technical support duties for online courses. The position will coordinate online course offerings, review online listing course data for accuracy, and serve as a distance education/online learning liaison for the Colleges of Engineering & Liberal Arts and Sciences between departments, colleges, and the University.

The Student Services Specialist will provide customer service to a wide variety of internal and external contacts. This position will direct incoming inquiries to the appropriate contacts and resources; communicate with potential and current students regarding online courses and programs; coordinate mass e-mailings to students and instructors; and create and distribute promotional materials. In addition, this position will supervise a team of student employees, undergraduate and graduate students; and provide operations support backup for the maintenance of student registration data.

The successful candidate will possess excellent listening and communications skills and attention to detail.

All staff members are expected to interact collegially and maintain the highest standards of integrity and ethics.

Required Qualifications
Bachelor's degree and 1 year customer service experience.

Preferred Qualifications
Additional years of customer service experience
Experience working in a college/degree program environment
Experience working with online education
Supervision experience

Salary
Minimum $30,622; commensurate with qualifications

Special Conditions
All offers of employment, oral and written, are contingent upon the university's verification of credentials and other information required by federal and state law, ISU policies/procedures, and may include the completion of a background check.

Application Instructions
To apply for this position, please click on "Apply for this Vacancy" and complete the Employment Application. Please be prepared to enter or attach the following:

1) Resume/Curriculum Vitae
2) Letter of Application/Cover Letter
3) Contact information for three references

If you have questions regarding this vacancy, please email Jane Tomesch at jane4cy@iastate.edu.

If you have questions regarding this application process, please email employment@iastate.edu or call 515-294-4800 or Toll Free: 1-877-477-7485.

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