Student Support Specialist
Mercer University - Macon, GA

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The Student Support Specialist is the primary customer service representative in the department for the Macon Campus at the service counter and by telephone. Duties will include taking and posting tuition payments and other related fees to computerized student accounts system, distributing refund checks, cashing checks for students and staff, processing and reconciling daily BearCard deposits, distributing office mail, and recording and maintaining minutes of weekly staff meetings. This position also provides assistance to coworkers as needed and helps with projects given by supervisor and University Bursar.


This position requires high school diploma or GED and a minimum of three years of experience in customer service, cashiering and data entry. Necessary experience required in handling large sums of money, customer service, proficient use of 10-key calculator, computer data entry skills, and basic understanding of accounting fundamentals. Evidence of successful collaboration, compassion and service skills are required. Experience as a bank teller would qualify for this position. Must be detail oriented and committed to quality of work product. Must exhibit the ability to organize, follow through with work commitments, problem solve and have excellent interpersonal and conflict-management skills. Selection of the final candidate is contingent upon successful completion of a credit and criminal background check.

This position requires typing, data entry and 10-key tests. Finalists will be contacted to schedule an appointment for testing.

Job Category

Classified Staff

Job Type


Pay Rate


Pay Basis


Internal posting only?


Posting Close Date

Open Until Filled

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