Opportunities are Open! Begin a challenging career with the U.S. Department of Labor (DOL), and you will help shape the workforce of tomorrow. DOL offers rewarding opportunities to contribute to a noble mission; to serve and protect American workers, prepare them for new and better jobs, and to ensure the safety and fairness of American workplaces.
The Department of Labor values its customers. Every DOL employee is responsible for delivering good customer service through accurate, courteous, efficient and effective transactions.
This is a temporary student internship appointment, not to exceed 1 year. Appointee may become eligible for non-competitive conversion to a term or permanent position in the competitive service, at the agency's discretion and after meeting the eligibility requirement upon graduation.
Appointee must sign a DOL Pathways Intern Program Participant Agreement.
The entire duration of the internship constitutes a trial period.
Appointee must be a U.S. citizen in order to be eligible for conversion to a permanent position in the competitive service upon completion of the internship. KEY REQUIREMENTS
Must be 16 years of age. Must be a student.
Must provide a copy of transcripts to certify entitlement.
Must be a qualified typist --must type 40 words per minute.
Appointment to this position may require a background investigation.
Position not authorized for telework. Hours of Work: 8:30 a.m to 5:00 pm. DUTIES:
Performs basic clerical support duties in an office setting, such as:
1. Performs research and obtains information for the supervisor and staff.
2. Assembles required supplemental materials independently based on established procedures or general instructions.
3. Answers inquiries by phone or in person on substantive matters not requiring technical knowledge, such as how to complete reports or other documents; giving information concerning the program of the agency; and referring problems not covered by guides or precedents to appropriate staff.
4. At times picks up and signs for receipt of and sorts, distributes incoming USPS mail, commercial parcels and packages addressed to the Department of Labor and delivers to agencies. Collects outing mail from agencies; operates the mail meter machine, assigns proper postage against the appropriate agency account code; delivers outgoing mail to USPS daily; files and arranges mail/correspondence in proper order and assigns proper designation to ensure priority of processing.
5. Provides quality innovative and proactive customer service support, and assistance to internal customers and stakeholders to meet agency goals and/or individual needs.
6. Types material in a variety of formats (e.g., correspondence, reports, tabular or statistical matter) and ensures correct punctuation, capitalization, spelling, grammar and conformance to proper format.
7. Provides support within Administrative Services Division in areas of equipment and maintenance reporting. QUALIFICATIONS REQUIRED:
Level of Education: GS-3: Completion of 1 full academic year of post-high school study. Qualified Typist is required . A qualified typist is one who can type 40 words per minute.
To be eligible for appointment, you must be currently enrolled or accepted for enrollment on at least a half-time basis at a qualifying educational institution , for the purpose of obtaining a diploma, degree, or certificate. Current students must have a grade-point average of 2.0 or higher on a 4.0 scale. If appointed, you must maintain such grade point average throughout the duration of the internship. You must submit with your application a current academic transcript and/or other official documentation from your academic institution demonstrating your eligibility for appointment. See the "Required Documents" section of this announcement.
In addition, if you wish to use your education as a basis for meeting the minimum qualification requirements for this position, you must submit academic transcripts demonstrating that you meet the qualifying educational requirements. If specific course work is required to fulfill the minimum qualification requirements, you must supply transcripts from each academic institution in which the required courses were taken in order to receive credit for that course work. See the "Qualifications and Evaluations" section of this announcement for more details.
If you do not submit sufficient academic documentation necessary to demonstrate that you meet the eligibility and minimum qualification requirements described in this announcement, your application will be deemed incomplete and you will be ineligible for further consideration for this vacancy.
College Transcript and Evaluation of Foreign Education - The Department of Labor does not recognize academic degrees from unauthorized secondary schools or post-secondary institutions that are not accredited by an accrediting body recognized by the Department of Education. Any applicant falsely claiming an academic degree from an accredited school will be subject to actions ranging from disqualification from federal employment to removal from federal service. If your education was completed at a foreign college or university, you must show comparability to education received in accredited educational institutions in the United States and comparability to applicable minimum course work requirements for this position. Click Evaluation of Foreign Education for more information.
Applicants must meet all legal and regulatory requirements. Reference the "Required Documents" section for additional requirements. HOW YOU WILL BE EVALUATED:
Applicants meeting the eligibility and minimum qualification requirements will be evaluated against the competencies described below and will be placed into one of the following quality categories, based on responses to the vacancy questionnaire:
Category A - Meets the basic qualification requirements for the vacancy and has successful experience in the same or similar job that has demonstrated superior proficiency in applying the critical competencies required by this position to work of increased levels of difficulty and complexity.
Category B - Meets the basic qualification requirements for the vacancy and demonstrates satisfactory proficiency in the critical competencies by this position.
Category C - Meets the specialized experience described in the minimum qualifications requirements section of this announcement and demonstrates proficiency in the basic competencies.
Evaluation Factors (Competencies) - All qualified applicants will be evaluated on the following key competencies (click Evaluation Tools for information):
The information you provide may be verified by a review of your work experience and/or education, by checking references and through other means (ex. interview). Your resume MUST provide sufficient information to substantiate your responses to the vacancy questions. If not, the HRO may amend your responses to more accurately reflect the level of competency indicated by the content of your resume. Your evaluation may also include a review by a Human Resources Specialist or panel and may include other assessments (ex. interview, panel review, written test, writing sample, etc.)
- Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
- Interpersonal Skills - Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences.
- Planning and Evaluating - Organizes work, sets priorities, and determines resource requirements; determines short- or long-term goals and strategies to achieve them; coordinates with other organizations or parts of the organization to accomplish goals; monitors progress and evaluates outcomes.
- Self-Management - Sets well-defined and realistic personal goals; displays a high level of initiative, effort, and commitment towards completing assignments in a timely manner; works with minimal supervision; is motivated to achieve; demonstrates responsible behavior.
- Technology Application - Uses machines, tools, or equipment effectively; uses computers and computer applications to analyze and communicate information in the appropriate format.
Referrals will be made in accordance with applicable reemployment priority and/or veterans' preference requirements. Click Application of Veterans Preference for Category Rating Jobs for more information.
To preview questions please click here .
The Department of Labor (DOL) offers a great benefit package to eligible employees. Generally, students hired as temporary Interns are not entitled to health and life insurance benefits unless they have been continuously employed for more than one year, after which they may become eligible for such benefits. The benefit package includes but is not limited to 13 days paid sick leave per year, vacation leave and 10 paid holidays per year. We also offer a variety of employee benefit options, including a family-friendly work environment, a child care subsidy program, transit subsidy program, career assistance program, health services and fitness programs, access to LifeCare, a resource and referral service and more. For a comprehensive site about all federal benefits, please refer to OPM . For specific DOL benefits information, please refer to DOL BENEFITS . OTHER INFORMATION:
The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.
Refer to these links for more information: GENERAL INFORMATION , REASONABLE ACCOMMODATION , ADDITIONAL DOCUMENTATION , SELECTIVE SERVICE REGISTRATION , FORMER FEDERAL EMPLOYEES