Studio Account Executive
Design Within Reach 6 reviews - New Orleans, LA

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The Studio Account Executive is responsible for generating sales and providing exceptional service to all customers consistent with the Design Within Reach mission. Responsibilities include:

Sales Generation : meet or exceed personal and Studio sales goals.
  • Expand the customer's connection to the brand by increasing email sign-up in the studio
  • Prospect for new business on a weekly basis utilizing company programs and tools
  • Use product information and design knowledge to show and explain merchandise features and benefits
  • Help customers in a courteous, knowledgeable, and genuinely interested manner
  • Suggest additional items based on assessing customer needs
  • Close the sale, writing a quote and following up with customer
  • Assist in the coordination of hosting a minimum of 4 design related events per year and extending DWR's reach and involvement in the local design community
  • Handle all merchandise returns and customer problems/complaints in a positive manner
  • Enter customer orders according to company policy and procedure.

Product Knowledge : develop and maintain a thorough knowledge of Design Within Reach products.
  • Read all communication and materials on product forwarded from corporate offices
  • Demonstrate an enthusiasm for design, including designers and the design industry
  • Attend studio meetings, share information amongst peers and utilize the web and catalog

Merchandising: assist in maintaining the Studio's design and housekeeping standards.
  • Assist in floor and fixture changes
  • Receive process and ship product as necessary
  • Utilize the visual standards guidelines to ensure studio meets company standards at all times
  • Maintain a clean work space, back room and restroom
  • Support basic maintenance of the studio (light bulb replacement, painting)

Loss Prevention: practice awareness of and compliance with loss prevention and safety procedures.
  • Contact Proprietor or Area Manager should any internal or external loss prevention or safety situation arise or be suspect

Working Relations: work well with customers, fellow associates and corporate contacts.
  • Take initiative to fulfill customer needs in a timely and appropriate manner
  • Cooperate with fellow associates and promote a positive team spirit .
  • Follow company policies and procedures including attendance, personal conduct, dress code and employee discount
  • Communicate constructively and objectively with corporate offices when resolving customer issues

  • Previous experience or education in design or architecture preferred
  • Superior communication skills, both verbal and written
  • Ability to identify customer needs and problem solve, to understand and explain product features and benefits
  • Design Savvy
  • Retail Experience
  • Experience with a POS system and proficient with MS Office software and web navigation
  • Able to routinely move objects weighing over 20 pounds, and to understand and properly use a hand truck, carpentry tools, ladders, and other basic materials required in merchandising the Studio
  • Attention to detail and outstanding problem-solving skills

About this company
6 reviews
Design Within Reach (commonly referred to as DWR) could be just out of reach for the average Joe furniture-shopper's wallet. The...