Position: Study Abroad Advisor, Africa and Middle East (Israel, Jordan, Morocco, Senegal,Turkey, United Arab Emirates)
Department: Study Abroad
Reports to: Manager, Enrollment, Africa and Middle East
Location: Portland, Maine
The Study Abroad Advisor (SAA), based in the CIEE Portland office, has primary responsibilities for students between the point of application and the point of departure on the program. The SAA is responsible for the review and acceptance of applicants, tracking and collection of supplementary application and pre-departure materials, efficiency in processing student applications, customer service to applicants, parents and study abroad advisors and maintaining the integrity of participant data in the database system. The SAA also oversees the creation of participant pre-departure materials, including visa instructions, as well as their collection and dispersal to the appropriate staff people. In addition, the SAA is responsible for contributing to strategic student and campus outreach efforts to grow student participation in CIEE study abroad programs.
The Study Abroad Advisor reports directly to the Manager, Enrollment, Africa and Middle East and works closely with staff in Program Management (including those on-site), Enrollment Data Systems and Institutional Relations.
Review applications, make acceptance decisions and convert applicants to participants
Maintain in-depth knowledge of each program and proactively discuss components (academics, housing, etc.) of each program with applicants
Track and collect students supplemental documentation during the application and pre-departure process
Ensure the integrity of participant data in the database system
Respond to questions from applicants, parents, study abroad advisors via phone and email in a professional and timely manner
Initiate communications with students, parents and study abroad advisors about important issues that may arise during the application and pre-departure process
Manage communications with Resident Staff in an organized and transparent manner to ensure timely delivery of participant information to program sites
Produce, edit and publish the pre-departure materials, visa instructions and other information delivered to participants upon acceptance to a CIEE program. As part of this process, manage communications with Resident Staff and Program Management in an organized and transparent manner to ensure accurate delivery of information.
Maintain proactive contact with participants, parents, and study abroad advisors throughout the whole enrollment cycle
Work closely with Program Management and Institutional Relations to contribute to program team efforts in recruitment, marketing and program development for the region.
Serve as back-up contact when other advisors are out of the office
Participate in outreach to university study abroad offices in support of program marketing efforts
At all times, exercise good judgment and consideration in addressing problems and questions that arise with students, parents and CIEE staff
Perform other duties as assigned
Accountability The Study Abroad Advisor is accountable for:
Responding in a timely manner to all questions, issues, problems, and/or needs of the students, parents, study abroad advisors, resident staff and CIEE Portland Staff related to the job duties as outlined.
Upholding the highest level of customer service in any situation.
Accuracy of data and other participant details
Timely and organized delivery of participant information and materials to onsite Resident Staff
Converting applicants to paid participants
Maintaining efficiency in processing applications
Representing CIEE with integrity, accuracy, and in the spirit of its mission.
Knowledge and Skills
Education - Bachelors degree required.
Work Experience 3-4 years of work experience in a customer service oriented field. Demonstrated interest in education abroad or higher education is preferred.
Experience Abroad - Personal study or living abroad experience is required. Experience living or studying in Jordan or the Middle East is strongly preferred.
Foreign Language Experience proficiency in French or Arabic is preferred.
Customer Service - Must have strong service skills and the ability to resolve issues fairly and expediently. Must be able to exude empathy and control over the phone and in email.
Time Management - Must have the ability to plan for and manage multiple tasks and priorities simultaneously and on tight deadlines.
Administration - Must have strong organizational and administrative skills and extreme attention to detail.
Interpersonal - Must be a team player and self starter able to exercise sound judgment to handle a variety issues.
Communication - Must be able to communicate clearly and succinctly with various audiences.
Travel - Must be willing and able to travel regularly in support of program outreach efforts. Travel will be approximately 15% of year.
Technology - Must have solid experience working with Microsoft Office Programs including Word, Excel and Outlook. Must know how to set up mail merges and how to format spreadsheets and documents. Must be comfortable with learning new databases and technology.
Flexibility Must have a high tolerance for ambiguity and the flexibility necessary to respond quickly and appropriately to changing circumstances and priorities
Office hours are from 9am-5pm but during busy times additional office hours may be required. Some international and domestic travel may be required.
Due to federal regulations a background check will be conducted as a condition of employment.
Interested candidates please email a cover letter and resume to cieeresume @ciee.org. Please put Study Abroad Advisor Africa and Middle East in the subject line. We will contact those candidates we would like to meet with to further discuss this exciting opportunity. No phone calls please.
Chronicle of Higher Education - 10 months ago
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