Subrogation Claim Representative
Travelers - Fall River, MA

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Solid reputation, passionate people and endless opportunities.

That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.

SUMMARY:
Validate and/or direct front line investigation, determine liability, confirm subrogation potential and maximize fair recoveries by negotiating and settling subrogated claims. Promptly and aggressively recover payout.

PRIMARY DUTIES AND RESPONSIBILITIES:
Identify carriers of responsible party/parties. Determine extent of liability, damages and contribution potential.

Evaluate liability and damages to assess subrogation potential including consideration of jurisdiction regulations.

Direct the preservation of evidence. Manage evidence; hire experts and identify resources for specific activities to further the investigation of investigate the claim. Assign, manage and direct litigated claims and associated attorney contacts.

Verify the nature and extent of the loss by obtaining and reviewing appropriate records and damages documentation (e.g., recall information, successor corporations, etc). Conduct ┬┐next tier┬┐ investigations based on information obtained.

Negotiate subrogation recoveries with carriers, responsible party(s), and other legal representatives/attorneys

Keeps diary system to manage file in a timely manner; Document key activities in a timely, clear, and concise manner.

Manage the pursuit and recovery of subrogation claims in a timely and aggressive manner

Manage expenses on assigned files to assure cost effective resolution, including legal expenses on the few litigated files that may be managed.

Communicate with insureds, claimants, agents, witnesses, and attorneys during the pursuit of subrogation. May refer claim to other company resources (e.g., SIU, Risk Control).

Utilize Staff Counsel whenever possible. Select appropriate panel counsel as needed.

Partner with counsel to develop litigation plan and adhere to applicable guidelines

Direct and monitor activities with counsel in accordance with established litigation plan. Recognize and implement alternate means of resolution.

Professionally communicate and provide exceptional customer service to insureds and agents; Update appropriate parties as needed, providing new facts as they become available and an analysis of their impact on the liability and recovery settlement options.

Maintain favorable working relationships with claim offices, including assisting in training as appropriate

Appropriately deal with information that is considered personal and confidential.

Fulfill specific service commitments made to certain accounts, as outlined in Special Account Communication (SAC) instructions, to inquiries from agents and brokers.

EDUCATION/COURSE OF STUDY:
Bachelors degree or equivalent claim experience desired

WORK EXPERIENCE:
Working level knowledge in liability and of assigned line of business
Working knowledge of the Internet, claim systems and Microsoft products
Working level knowledge and skill in claim and recovery strategies.

OTHER:
Strong negotiation and customer service skills

Strong organizational, file management and time management skills

Attention to detail; ability to prioritize

Demonstrated focus on quality and continuous improvement

Excellent written and oral communication skills

Strong decision-making skills

Adaptability and demonstrated ability to manage change. Ability to work with a sense of urgency to get results

Demonstrated ability to handle conflicts and deal with difficult situations

Strong interpersonal skills; ability to work independently and in a team environment

Analytical and strategic problem solving skills

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.

Travelers - 30+ days ago - save job - block
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About this company
37 reviews
Carlson Wagonlit Travel (CWT) is a global leader specializing in business travel management. CWT is dedicated to helping companies of all...