Sun Dial Supervisor
Starwood Hotels and Resorts Worldwide Inc - Atlanta, GA

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Company

The Westin Peachtree Plaza

Location

Department

Job Description

a time to renew

As a Westin associate, in any position, you would have the opportunity to create incredible memories for our guests. Beyond the standard hotel visit, a stay at a Westin is an uncommon retreat from the everyday. Thoughtful details, considerate services and signature amenities restore the mind and body while revitalizing the spirit. Guests leave feeling rested, with a renewed sense of energy, balance and awareness. It’s a subtle catharsis that elevates an average stay into a transforming experience. This keeps our guests coming back for more and keeps our associates proud of what they do.

who we are

The Westin Peachtree Plaza is a hotel that inspires you to be your best! This 73-story tower, topped by the revolving Sun Dial Restaurant, Bar & View, graces the heart of Atlanta. Connected to AmericasMart, The Westin Peachtree Plaza is steps from CNN, Georgia Aquarium, Georgia World Congress Center and the Georgia Dome. Our 53 breakouts, totaling 80,000 square feet, provide unparalleled flexibility in planning your meetings. When business is done, work out in the fully equipped WestinWORKOUT® Powered by Reebok Gym or walk to downtown nightlife and attractions. Renowned Atlanta architect John Portman designed the hotel, the Western Hemisphere’s largest. All 1,068 rooms feature floor-to-ceiling glass windows, desks, High Speed Internet Access, the Westin Heavenly® Bed and marble Heavenly Bath®.

position description

The ideal candidate must invite the opportunity to create a soothing and relaxing retreat for both guests and associates. Transform each guest room into refreshing oasis where guests can enjoy pure relaxation and peace of mind. Enrich guests experiences be exceeding cleaning expectations. Anticipate guest needs and be responsive to their requests. Aspire to achieve individual and team goals through dedication, knowledge, and determination.

POSITION PURPOSE
Daily supervision and direction of outlet service staff. Assist in the development, implementation and maintenance of quality standards for outlets. Interact with guests to ensure a positive guest experience.

ESSENTIAL FUNCTIONS

AVERAGE %
OF TIME
45% Ensure that meals are being served in a professional and timely manner by circulating within the outlet and communicating with the kitchen and the order takers. Handle guest complaints. Monitor and supervise set up and maintenance of room service area to ensure that it is up to standard.

25% Ensure availability of manpower, supplies, and equipment to ensure positive guest experience. Assist in hiring, scheduling, supervision and control of cashiers, supervisors, greeters, servers and bus attendants.

15% Attend pre-meal meetings and conduct ongoing training of employees to ensure that employees continue to improve their performance.

15% Assist in the completion of reports on production and necessary requisitions. Assist in regulation of distribution of necessary supplies.

Other:
Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required.

Upon employment, all employees are required to fully comply with Starwood rules and regulations for the safe and effective operation of the hotel’s facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.

SUPPORTIVE FUNCTIONS
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel.

  • Provide direct service to guests as needed, including, but not limited to, serving tables, bussing tables, seating guests and general clerical/cashier duties.
SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities.

  • Must be able to speak, read, write and understand the primary language(s) used in the workplace.
  • Must be able to read and write to facilitate the communication process.
  • Requires good communication skills, both verbal and written.
  • Must possess basic computational ability.
  • Ability to supervise subordinate staff, including but not limited to assignment of duties, evaluating service, and taking disciplinary action when necessary.
  • Working knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations, including, but not limited to the following statutes and their comparable state and local laws (where applicable): Title VII, ADEA, Equal Pay Act, Pregnancy Discrimination Act, FLSA, ADA, OSHA, FMLA, and NLRA.
  • Ability to prepare and analyze data, figures and transcriptions prepared on and generated by computer.
  • Knowledge of hotel food and beverage operations.
  • Knowledge of food and alcoholic beverages.
  • Knowledge of food service techniques and cost controls such as manpower, productivity, food cost and other expenses.
Physical Demands

  • Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems; however, must be able to work in extreme temperatures like freezers (-10°F) and kitchens (+110°F), possibly for one hour or more.
  • Position requires walking and giving direction most of the working day; must be able to stand and exert well-paced mobility for up to 4 hours in length. Length of time of these tasks may vary from day to day and task to task.
  • Must be able to exert well-paced ability to maneuver between functions occurring simultaneously.
  • Must be able to lift up to 15 lbs. on a regular and continuing basis.
  • Must be able to lift trays of food or food items weighing up to 30 lbs. frequently.
  • Must be able to push and pull carts and equipment weighing up to 250 lbs. occasionally.
  • Must be able to exert well-paced ability in limited space.
  • Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
  • Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates.
  • Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
  • Requires manual dexterity to use and operate all necessary equipment.
  • Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, electric typewriter, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed.
QUALIFICATION STANDARDS
Education
High school or equivalent education required.

Experience
Minimum two years food and beverage service background required.

Licenses or Certificates
Not Applicable.

Grooming
All employees must maintain a neat, clean and well-groomed appearance per Starwood standards.

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.
The Westin Peachtree Atlanta reserves the right to modify, add, delete and change this job description at any time.

Other:
Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required.

Upon employment, all employees are required to fully comply with Starwood’s and the Westin Peachtree Plaza’s rules and regulations for the safe and effective operation of the hotel facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.

5% Channel your energy into accurately completing necessary paperwork in a timely manner.
5% Ensure work area is clean when finished.

Requirements

The Westin Peachtree Plaza is an EEO AA employer. F/M/D/V
This is a drug free work place.

Sun Dial Supervisor
Company

The Westin Peachtree Plaza

Location

Department

Job Description

a time to renew

As a Westin associate, in any position, you would have the opportunity to create incredible memories for our guests. Beyond the standard hotel visit, a stay at a Westin is an uncommon retreat from the everyday. Thoughtful details, considerate services and signature amenities restore the mind and body while revitalizing the spirit. Guests leave feeling rested, with a renewed sense of energy, balance and awareness. It’s a subtle catharsis that elevates an average stay into a transforming experience. This keeps our guests coming back for more and keeps our associates proud of what they do.

who we are

The Westin Peachtree Plaza is a hotel that inspires you to be your best! This 73-story tower, topped by the revolving Sun Dial Restaurant, Bar & View, graces the heart of Atlanta. Connected to AmericasMart, The Westin Peachtree Plaza is steps from CNN, Georgia Aquarium, Georgia World Congress Center and the Georgia Dome. Our 53 breakouts, totaling 80,000 square feet, provide unparalleled flexibility in planning your meetings. When business is done, work out in the fully equipped WestinWORKOUT® Powered by Reebok Gym or walk to downtown nightlife and attractions. Renowned Atlanta architect John Portman designed the hotel, the Western Hemisphere’s largest. All 1,068 rooms feature floor-to-ceiling glass windows, desks, High Speed Internet Access, the Westin Heavenly® Bed and marble Heavenly Bath®.

position description

The ideal candidate must invite the opportunity to create a soothing and relaxing retreat for both guests and associates. Transform each guest room into refreshing oasis where guests can enjoy pure relaxation and peace of mind. Enrich guests experiences be exceeding cleaning expectations. Anticipate guest needs and be responsive to their requests. Aspire to achieve individual and team goals through dedication, knowledge, and determination.

POSITION PURPOSE
Daily supervision and direction of outlet service staff. Assist in the development, implementation and maintenance of quality standards for outlets. Interact with guests to ensure a positive guest experience.

ESSENTIAL FUNCTIONS

AVERAGE %
OF TIME
45% Ensure that meals are being served in a professional and timely manner by circulating within the outlet and communicating with the kitchen and the order takers. Handle guest complaints. Monitor and supervise set up and maintenance of room service area to ensure that it is up to standard.

25% Ensure availability of manpower, supplies, and equipment to ensure positive guest experience. Assist in hiring, scheduling, supervision and control of cashiers, supervisors, greeters, servers and bus attendants.

15% Attend pre-meal meetings and conduct ongoing training of employees to ensure that employees continue to improve their performance.

15% Assist in the completion of reports on production and necessary requisitions. Assist in regulation of distribution of necessary supplies.

Other:
Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required.

Upon employment, all employees are required to fully comply with Starwood rules and regulations for the safe and effective operation of the hotel’s facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.

SUPPORTIVE FUNCTIONS
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel.

  • Provide direct service to guests as needed, including, but not limited to, serving tables, bussing tables, seating guests and general clerical/cashier duties.
SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities.

  • Must be able to speak, read, write and understand the primary language(s) used in the workplace.
  • Must be able to read and write to facilitate the communication process.
  • Requires good communication skills, both verbal and written.
  • Must possess basic computational ability.
  • Ability to supervise subordinate staff, including but not limited to assignment of duties, evaluating service, and taking disciplinary action when necessary.
  • Working knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations, including, but not limited to the following statutes and their comparable state and local laws (where applicable): Title VII, ADEA, Equal Pay Act, Pregnancy Discrimination Act, FLSA, ADA, OSHA, FMLA, and NLRA.
  • Ability to prepare and analyze data, figures and transcriptions prepared on and generated by computer.
  • Knowledge of hotel food and beverage operations.
  • Knowledge of food and alcoholic beverages.
  • Knowledge of food service techniques and cost controls such as manpower, productivity, food cost and other expenses.
Physical Demands

  • Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems; however, must be able to work in extreme temperatures like freezers (-10°F) and kitchens (+110°F), possibly for one hour or more.
  • Position requires walking and giving direction most of the working day; must be able to stand and exert well-paced mobility for up to 4 hours in length. Length of time of these tasks may vary from day to day and task to task.
  • Must be able to exert well-paced ability to maneuver between functions occurring simultaneously.
  • Must be able to lift up to 15 lbs. on a regular and continuing basis.
  • Must be able to lift trays of food or food items weighing up to 30 lbs. frequently.
  • Must be able to push and pull carts and equipment weighing up to 250 lbs. occasionally.
  • Must be able to exert well-paced ability in limited space.
  • Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
  • Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates.
  • Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
  • Requires manual dexterity to use and operate all necessary equipment.
  • Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, electric typewriter, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed.
QUALIFICATION STANDARDS
Education
High school or equivalent education required.

Experience
Minimum two years food and beverage service background required.

Licenses or Certificates
Not Applicable.

Grooming
All employees must maintain a neat, clean and well-groomed appearance per Starwood standards.

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.
The Westin Peachtree Atlanta reserves the right to modify, add, delete and change this job description at any time.

Other:
Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required.

Upon employment, all employees are required to fully comply with Starwood’s and the Westin Peachtree Plaza’s rules and regulations for the safe and effective operation of the hotel facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.

5% Channel your energy into accurately completing necessary paperwork in a timely manner.
5% Ensure work area is clean when finished.

Requirements

The Westin Peachtree Plaza is an EEO AA employer. F/M/D/V
This is a drug free work place.

Starwood Hotels - 11 months ago - save job - block
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Starwood Hotels & Resorts Worldwide knows how to shine a light on hospitality. One of the world's largest hotel companies, it has...