Responsible for Coaching and development of a team of Broadband Sales Specialists in a fast-paced, dynamic Call Center Sales environment. Accountable for meeting and exceeding established sales goals.
ESSENTIAL FUNCTIONS OF THE POSITION
Contribute to the Company vision of being the industry leader in customer service through quality, commitment, courtesy and teamwork
Professional and highly motivated supervisor with strong sales coaching and developmental experience in a fast-paced, dynamic Call Center Sales environment.
Motivate a team of individuals to meet or exceed established sales targets.
Develop new sales strategies within the call center to maximize opportunities.
Ensures that company revenue goals are met and exceeded in all areas, including connects, upgrades and additional revenue generating units (RGUs.)
Daily monitoring of activities to ensure quality standards are met or exceeded.
Daily monitoring of individual and team sales performance.
Establish and maintain interdepartmental relationships to ensure alignment on all Charter Communications initiatives.
Candidates must have ability to work in a pay for performance and structured environment and respond to customer/employee inquires within a timely period.
Handle all customer complaints and escalations as required.
Perform other duties as required by Manager.
Skills/Abilities and Knowledge
Ability to read, write and speak the English language (or other applicable language) to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner
Ability to effectively communicate in Spanish (or applicable language) (desirable)
Ability to handle multiple projects and tasks
Ability to make decisions and solve problems while working under pressure
Ability to prioritize and organize effectively
Ability to show judgment and initiative and to accomplish job duties
Ability to use personal computer and software applications (I.e. Microsoft Word, Outlook, etc.)
Ability to operate a 10-key calculator
Ability to work with others to resolve problems, handle requests or situations
Ability to work seated for prolonged periods of time
Knowledge of cable and telecommunications products and services
Education (level and type)
High school diploma or GED required
Related Work Experience Number Of Years
Prior Call Center Sales Supervisor experience 1
Certifications and/or Licenses
Must meet all job performance requirements including attendance guidelines and complete formal training in all products and services as provided
Hours may vary. Five-day workweek must include one weekend day.
US-Missouri-TOWN AND COUNTRY
Charter Communications - 18 months ago
Charter Communications navigates the waters of US cable services. The cable system operator has about 5 million mostly-residential...