Sup, Technical Ops I
Charter Communications - Stockbridge, GA

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Supervise designated technical workgroup to meet customer expectations, technical quality standards, and company safety requirements. Responsible for the hiring, training, development, and performance evaluation of staff to maximize the customer experience and operational productivity.

ESSENTIAL FUNCTIONS OF THE POSITION

Actively and consistently support all efforts to simplify and enhance the customer experience

Ensure responsiveness and first time resolution to installation and trouble call work orders while adhering to company quality and safety standards

Resolve and help prevent customer escalations

Establish positive employee relations through effective communication and ongoing support

Observe, monitor and mentor employees in regard to safety, quality, productivity and well-being

Coordinate and reinforce employee training as needed

Perform practical evaluations to verify technical competencies

Ensure staff has and maintains necessary, company-issued tools and equipment

Facilitate cross-functional communications and cooperation

Instill knowledge of all company products and services

Assist with providing budget preparation information as requested

Monitor current procedures and tests performed to ensure compliance with FCC standards

Maintain records and documents in accordance with company policies and procedures

Adhere to industry specific local, state, and federal regulations, as applicable

Know, understand and follow company policy

Perform other duties as requested by manager

PREFERRED QUALIFICATIONS

Skills/Abilities and Knowledge

Demonstrated technical knowledge of hybrid fiber coaxial network

Complex understanding of IP networks

Advanced understanding of Time Domain Multiplexing (TDM)

Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner

Ability to safely use weight-bearing equipment (such as gaffs, safety harness and ladders) within the maximum weight limitations of that equipment

Ability to accurately measure distances, using tapes or other measuring devices

Ability to carry, climb and operate extension ladder, (approx. 32 ft high and 90 pounds)

Ability to climb poles using gaffs, hooks and climbing belt as needed

Ability to differentiate between different sizes and colors of wires

Ability to make cable connections in tight spaces by bending, reaching, twisting

Ability to operate a bucket truck and test equipment, required to perform job duties

Ability to operate appropriate computer or test equipment associated with position (e.g. signal level meters, ohm meters, etc.)

Ability to perform job from high places (i.e. poles and roofs)

Ability to use the following hand tools electric drills, hammers, wrenches, screwdrivers

Ability to walk over all types of terrain in all kinds of weather while carrying tools and equipment, including gaffs, ladders, and fully loaded tool belts

Ability to work while standing 50 - 70% of the time

Ability to work with small components and wires to make cable connections

Ability to splice coaxial cable

Ability to use handheld communication devices and applications

Ability to handle multiple projects and tasks

Ability to maintain confidentiality

Ability to prioritize and organize effectively

Ability to supervise and motivate others

Ability to use personal computer and software applications

Knowledge of company products and services

Knowledge and understanding of the testing and reporting of technical proofs of performance

Knowledge of construction practices and specifications

Knowledge of Headend operation & standards

Knowledge and ability of Installation/Service requirements both as it relates to policies & procedures

Knowledge of the capital and operating budget process

Demonstrated leadership qualities

Knowledge of Microsoft Office

Education

Associates degree in electronics or related field, or equivalent work experience

BBT/ST certification or equivalent work experience

Industry and vendor specific certifications and training (NCTI, SCTE, BCT/E)

Valid driver's license with satisfactory driving record within Company required standards

Related Work Experience

1+ year Broadband Technician Lead or equivalent work experience

WORKING CONDITIONS

Work indoors in confined space, poorly ventilated areas such as attics during extreme heat

Exposure to dust, dirt, noise, insects, rodents, pets, and cleaning solutions

Work outdoors in all kinds of weather and at all times of the day or night

Work performed near power lines and electricity

Work and travel in inclement weather

Some work may be performed in an office environment

Work performed at various heights above ground on telephone/power poles

On-call rotation required

Primary Location

US-Georgia-STOCKBRIDGE

Charter Communications - 23 months ago - save job
About this company
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Charter Communications navigates the waters of US cable services. The cable system operator has about 5 million mostly-residential...