The Billing Assurance Supervisor contributes to EarthLink’s success by leading efforts to ensure timely revenue posting and maintain billing integrity with our customers.
The Billing Assurance Supervisor provides leadership and guidance to the Billing Specialist reporting to this position as well as plans and prepares work schedules according to workload and budget allowances.
The Billing Assurance Supervisor will have the responsibility to monitor daily task activities of employees, ensure orders are processed accurately and timely, provide training as required, identify barriers to accuracy, and participate in special projects as assigned.
Responsibilities include but are not limited to:
Provide leadership and guidance to those reporting to this position.
Ensure all orders are processed timely and accurately.
Evaluate and maintain employee work schedules on a daily, weekly and monthly basis based on workload and budget allowances.
Identify process improvement opportunities.
Create and enviornment of open and creative thinking.
Provide effective and ongoing feedback to team members.
Maintain an evaluation / reporting system for the quality of work performed by the team and individuals’s.
Responsible for maintaining team morale and addressing performance issues in a timely manner.
Identify improvement opportunities at the individual and task levels.
Acts as the first point of contact for the NE Billing Assurance Team on order issues, escalations and expedites.
Conduct regular team meetings.
Assist in motivating and developing colleagues within the billing organization by assisting with their day to day questions, helping to increase knowledge levels, etc.
Coordinate training as needed.
Manage all PTO requests and timesheet approvals.
Manage day to day operations with miminal direction
2+ Years of Billing Telecommunciation Experience.
Ability to communicate performance standards and expectations.
Ability to seek out and share best practices.
Strong communication skills, verbal and written.
Strong time management and work prioritization skills.
EarthLink Inc. - 23 months ago
Some of us spend way too much time online, and EarthLink is OK with that. The company provides Internet connections to more than 1 million...