Posting Job Title: Supervisor, Cable Store
Requisition #: 147008BR
Posting Location: Clarksburg, WV, US
Area of Interest: Sales
Position Type: Full Time
Posting Job Description
Essential Job Functions :
Responsible for managing all aspects of assigned area(s) including but not limited to:
Support . Manager of Retail Operations in managing the sales generation, customer service standard, operation, and human resource functions in the store/kiosk to ensure customer satisfaction, maximum productivity and profitability and compliance with company procedures.
Customer Service Ensure the highest level of customer service is provided by upholding the company's Customer Service Standard and ensure that the Payment Centers are reflective of the brand. In doing so, look continually for ways to anticipate and exceed customer expectations while saving time and cost for the company.
Keep the different demands of customer and the company in mind when developing strategy and making decisions.
Also, redefine own function or role to provide greater service and value to the corporation. Creates and implements action plans to improve key performance indicators.
Communicates customer complaints/compliments to management/non-management/Director to keep them updated on key customer issues within the store.
Monitors cash wrap to ensure customers are served in accordance with customer service policies and cashier guidelines.
Responsible for flexing between strategic and tactical thinking in pursuit of business objectives. Set, demonstrate, and communicate high professional standards and hold yourself and others' accountable to them.
Projects store sales and payroll allocation by week to ensure the accurate planning of monthly goals. Analyzes and takes action accordingly by day to ensure the accurate planning of staffing model.
Act quickly to put systems and controls in place that improved efficiencies and minimize time spent on non-productive activities.
Creates a weekly staffing schedule to maximize customer engagement, selling and task completion based upon the payroll goal.
Writes management schedule to ensure peak coverage and a minimum of one manager/key-holder is supervising the sales floor at all times so customer service remains top priority.
Communicates employee related issues to management/non-management/Director to ensure resolution is consistent with company policies.
Provides clear feedback and coaching to non-management on key performance indicators (sales, retention, ASPC) to improve selling skills. Delivers non-management performance reviews and compensation recommendations made by the Head of Store.
Determines hiring needs, using budget and P&L statement and communicates the results to the management team in order to maintain optimal staffing.
Evaluates the skill levels and performance of non-management.
Determines and provides feedback on training needs for non-management.
Trains non-management on new skills so they can improve their job performance, support management, and develop the overall store.
Implements marketing/display areas and icon looks to create a positive customer experience by changing displays as needed and training non-management on how to maintain display/collateral areas.
Oversees the implementation and follow-up of marketing elements for current promotions to ensure that signage is displayed according to visual direction.
Reviews and executes store visits/log/store presentation checklist to make necessary changes and to adhere to company direct & ensure the integrity of the brand.
Job Requirements :
Proven track record in providing a high level of service to internal and external customers
Demonstrated leadership, including the ability to lead, manage and develop a high sales/service team
Strong verbal and written communications skills
Flexibility to manage competing priorities and shift focus as determined by changing needs of the business
Education & Experience :
5-7 years retail experience with 2-5 years of managing/supervising in a retail environment
College degree or equivalent experience in retail management required
FCC Unit_TWC: 11153
Controlling Establishment ID: 00022 - Cincinnati 11252 Cornell Park
More on TWC:
Time Warner Cable provides generous benefits. Health care and retirement benefits are significant portions of the total compensation package at TWC, and we invest more in those benefits than most employers. In addition, we offer tuition reimbursement, adoption assistance, competitive paid-time-off programs, work-life resources, and discounted pricing on TWC residential products and services for employees within our footprint. Our hope is that, by providing our employees with rich and flexible benefits, we can help them take care of the people who matter most – at work and at home.
Time Warner Cable is an Equal Opportunity Employer M/F/D/V.
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