Supervisor, Client Service Representatives
Ecova - Dallas, TX

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Ecova--Making a World of Difference
At Ecova, we believe each individual, no matter the role, can make a difference for our clients, the environment and for themselves. Ecova is built on a strong foundation of integrity, community, leadership, persistence and urgency.
Our highest goal is to be the market leading, trusted advisor to organizations driven to maximize results, reduce expenses, manage risk and improve environmental performance. Our focus is to grow results on saving resources for our clients – from utilities to facilities. We apply data-driven insights – from demand to impact – to target inefficiencies and See More, Save More and Sustain More for our clients.
We strive to deliver results and innovation through efforts of our unparalleled people to each and every client with whom we engage. We’re on the look-out for team players to work with us in serving as an integral extension of our clients to measure, analyze and improve resource management. Come join the Ecova family… together we can Make a World of Difference.

Supervisor, Client Service Representatives

The Client Service Representative Supervisor will assist the Manager in daily operation, planning and development of the CSR organization. This position requires strong interpersonal skills, leadership and the ability to critically evaluate business and client needs in a fast pace environment. This position coordinates workflow to attain optimum quality and efficiency, coaches’ team members to improve performance, oversees staff administration needs of the assigned team, while ensuring customer expectations are understood and met through ongoing communication with the client and internal teams.

Role Description

Maintain leadership standards that foster teamwork by promoting continuous improvement, soliciting suggestions and new ideas, and encouraging the exchange of information with all employees throughout the company.

Continuously strive to build employee engagement and motivation for client service and the success of the business. Recognize and celebrate department and individual accomplishments. Model a strong client service commitment philosophy.

Assist with the development, implementation and support of operational standards to help drive consistency, accuracy and efficiency.

Assist in improving client communication and satisfaction thru goal setting, and ongoing coaching and development for employees.

Coordinate workflow to gain optimum quality and efficiency. Identify opportunities for process improvements, and recommend changes as appropriate. May be asked to implement workflow changes as directed.

Partner with Human Resources regarding some aspects of staffing, evaluating performance and staff development. Other responsibilities include, timekeeping and leave requests.

Carry out other responsibilities and/or projects as assigned

Role Competencies

A bachelor’s degree in business administration, accounting, finance or related degree required. Other combinations of education/experience may be considered. Two years of customer service experience with preference given to those with an Energy/Utility background.

Prior Supervisory experience preferred.

Must be detailed oriented and have the ability to organize and prioritize multiple tasks and workflow in a fast pace environment. Excellent time management and organizational skills.

Must have strong computer skills, including intermediate level aptitude in Word, Excel, Access, Outlook and Salesforce.

High level of knowledge of our reporting platforms preferred.

Excellent communication (written and oral) and interpersonal skills.

Highly collaborative work style.

Must demonstrate high integrity and strong leadership principles.

Ecova Information
Our salaries are competitive and commensurate with experience. We are a performance-based culture and have goal-based incentive programs and generous employee benefits. Our comprehensive benefit package includes medical, dental, vision insurance, life, AD&D, short- and long-term disability insurance. We also offer flexible spending accounts and 401(k) with a generous employer match.
Ecova is an equal opportunity and affirmative action employer. All qualified applicants will be considered without regard to age, race, color, national origin, ancestry, sex, sexual orientation or preference, religion, marital status, citizenship, veteran status, or physical or mental disability.

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