Supervisor, Default Prevention
ECMC - Mather, CA

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Responsible for the daily management of a team of phone counselors working in both an inbound and outbound call environment, and/or oversees the daily activities of a team that handles the processing of Default Aversion Assistance Requests, borrower communications and forms, and the reporting of performance statistics.

Responsible for the daily supervision and operations of the team
• Coordinates work and delegates assignments to ensure standards are met
• Provides prompt and objective feedback, coaching, and counseling to the team
• Contributes to the development of team and departmental objectives
• Provides process and procedural expertise to the team
• Hires, trains, manages and develops department staff which includes conducting performance reviews and addressing department concerns
• Complies with all ECMC Group Policies
• Additional duties as assigned
• Required to work normal hours to successfully perform the job responsibilities
• May need to work nights and weekends to complete work

• High School diploma or GED
• 2+ years supervisory/leadership experience
• 3+ years experience working in a call center or collection environment
• Strong interpersonal, critical thinking and problem solving skills
• Strong written and verbal communication skills
• Basic knowledge working in a computer based office suite environment; Microsoft Windows or MAC Office
• Ability to effectively manage multiple projects and deadlines
• Experience working in a Default Prevention Call Center
• Experience working in the student loan or financial industry
• Customer service experience
• Knowledge of FFELP and DL laws, regulations, and requirements

ECMC - 19 months ago - save job
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