Supervisor, Technical Operations Job
Time Warner Cable - Dayton, OH

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Posting Job Title: Supervisor, Technical Operations
Requisition #: 144788BR
Posting Location: Dayton, OH, US
Area of Interest: Engineering/Technical Operations
Position Type: Full Time

Posting Job Description

JOB FUNCTION:

The primary responsibilities are to supervise Area Technicians, ensure that the company standards are met and resolve concerns affecting internal and external customers. Knowledgeable of drop spec-up, drop and CPE (Customer Premise Equipment) installations/service relating to video, HSO and Digital Phone.
RESPONSIBILITES:

- Supervise and assign work to in-house technicians.

- Ensure all associates are trained and certified on all current and new technologies.

- Coach, motivate and counsel direct reports.

- Work closely with the other Area Supervisors and Division Trainer to ensure Division standards are met and develop plans/strategies for continued improvement.

- Support all Divisional Safety Programs as well as all OSHA, NESC, and NEC safety standards.

- Administer accurate record keeping, tracking and reporting systems.

- Participate in the hiring/selection process to assure that budgeted resources are maintained.

- Troubleshoot and repair video, digital phone and HSO drop from tap to CPE.

- Troubleshoot HSO & Home Networking calls when needed.

- Full HSO installation including client software installation and configuration.

- Educate, train, and develop associate on all electronic devices including Analog converters, Digital converters, Cable modems, Home networking services, and ancillary services.

- Assist assigned associate in meeting measured-operations standards in the following areas: New customer Service calls, Service Quality, Installation Quality, Service Repeats, Limited Revenue, & Quantity of work.

- Proper use of ladders.

- Maintain established Divisional qualitative and quantitative standards.

- Effective interaction with both external and internal customers.

- Meet all operational and budgetary objectives.

- Complete monthly and annual performance evaluations/reviews.

- Participate in and the Leadership Development Program.

- Assume supervisor stand-by as scheduled
EDUCATION:

High School diploma or GED
REQUIREMENTS:

- Associate Degree preferred.

- Minimum of three (3) years CATV experience required supervisory experience a plus, or equivalent trainers experience.

- Required experience as a Sr. CST and/or one year as a PM (certified to that level) or equivalent trainer's experience.

- Intermediate computer skills are required.

- Must successfully pass all Division installation certification modules.

- Ability to carry and climb 75 lbs. ladder.

- Must be willing and able to work outdoors in all weather conditions, year round.

- Must be performing at the 3.0 level in all categories with no written warnings during the last six months.

- Valid drivers license with clean driving record.

- Lift and carry up to 85 pounds from floor to shoulder and from shoulders up.

- Ability to efficiently use hand tools.

- Drive from location to location.

- Repetitive balancing, stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, and lifting motions.

- Works outside in a variety of weather conditions, including temperature extremes.

- Due to OSHA requirements for ladders and buckets, maximum weight limits is 260 lbs.

- Must be able to work schedule company deems appropriate to satisfy subscriber needs.

FCC Unit_TWC: 3485
Controlling Establishment ID: 00878 - Dayton Turner Rd

Time Warner Cable - 17 months ago - save job - block
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About this company
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Time Warner Cable (TWC) makes coaxial quiver. The company is the #2 US cable company, after Comcast, with operations in 28 states. Its core...