Job Title: Supervisor-Casualty Claims Job ID: 73187 Location: Nevada Full/Part Time: Full-Time Regular/Temporary: Regular Job Location
Henderson, NV Job Description
Job Summary: Supervises, evaluates, and develops a claims unit. Provides direction and necessary authority in the investigation, reservation, and disposition of claims.
Functional Responsibilities: Supervises, coaches, and develops a unit of casualty adjusters and support staff involved in handling complex, high exposure casualty claims that contain complex coverage issues. Reduces risk and exposure to the company by overseeing proper claims handling and timeliness of claims processing. Reviews the payment screen on a daily basis to ensure payments are released in a timely manner. Generates and reviews productivity reports to ensure team productivity goals are met. Ensures productivity, service time and quality levels are maintained by adjusting unit resources and overseeing daily workflow, productivity, and quality for the unit. Develops and oversees the quality of the claim files in the unit, including compliance, reserving, timeliness, customer service, diary and alerts. Proposes, evaluates and implements process improvements to increase efficiency and effectiveness. Assists management with developing Department vision and strategy and translates into unit goals and visions; communicates to associates. Identifies, locates and provides needed training and resources. Receives and resolves escalated and/or high complexity cases received from subordinates and management. Manages special projects or initiatives as assigned. May select attorneys to represent the company on litigation. Stays abreast of litigation and laws impacting claims. Ensures cases are properly prepped and referred to SIU and/or Subrogation. Ensures that bodily injury exposure is identified by adjusters. Conducts compliance reviews. Performs other duties as assigned or required.
Full people management responsibilities, including hiring, firing, promotions, performance and compensation management, and training and development. Job Requirements
Desired Qualifications Bachelor's degree or equivalent business experience. 5+ yrs. insurance claims experience. Minimum of 5 years of Casualty Supervision experience Business Category
Americas Region Job Category Claims Number of Openings
1 Equal Employment Opportunity
MetLife is proud to be an equal opportunity/affirmative action employer. We are committed to attracting, retaining and maximizing the performance of a diverse and inclusive workforce. How To Apply For immediate consideration, click on the Apply Now button below. You will be directed to complete an on-line profile which may take 15 – 20 minutes to complete. Upon completion, you will receive an automated confirmation email verifying you have successfully applied to the job.
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