Job Summary: Calculates, adjusts, and processes compensation/commission payments for field/sales personnel and broker/dealers. Receives and responds to inquiries and complaints from the field and broker/dealers regarding payment. Reconciles discrepancies to locate missing payments and/or locates errors.
Senior level subject matter expert and first level of people management responsibility, works independently. Authority to reallocate and assign resources to meet department goals.
Monitors, prioritizes, and manages work volumes and workflow by utilizing and coordinating department resources to the fullest capacity.
Quality checks, reviews and evaluates work completed by lower level personnel for accuracy and timeliness. Reviews results with associates and provides coaching tips.
Runs scheduled and ad hoc reports for management
Assists the Supervisor with updating departmental procedures manuals and communicates changes to other departments and customers.
Recommends and implements approved workflow and departmental procedures.
Serves as a point of contact for escalated cases from staff and for interdepartmental inquiries.
Identifies and notifies Supervisor or training staff of training issues.
Completes special projects as assigned
May fill in for the Supervisor as needed.
Performs other duties as required or assigned
Full people management responsibilities, including hiring, firing, promotions, performance and compensation management, and training and development.
5 years of experience in payroll/compensation experience
4 years of experience in Customer Service
Bachelor’s Degree in Accounting/Finance/Business
Advance Microsoft Access and Excel skills
Strong Written and verbal communications
Able to work cross functionally
Detailed orientatedand uses sound business judgment
Able to prioritize and multitask
Bachelors Degree Preferred
Number of Openings
Equal Employment Opportunity
MetLife is proud to be an equal opportunity/affirmative action employer. We are committed to attracting, retaining and maximizing the performance of a diverse and inclusive workforce.
How To Apply
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MetLife - 13 months ago
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