Supervisor Field Service & Payroll
MetLife - Charlotte, NC

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Job Location

Charlotte, NC

Job Description

Job Summary: Calculates, adjusts, and processes compensation/commission payments for field/sales personnel and broker/dealers. Receives and responds to inquiries and complaints from the field and broker/dealers regarding payment. Reconciles discrepancies to locate missing payments and/or locates errors.

Functional Responsibilities:
Senior level subject matter expert and first level of people management responsibility, works independently. Authority to reallocate and assign resources to meet department goals.

Monitors, prioritizes, and manages work volumes and workflow by utilizing and coordinating department resources to the fullest capacity.

Quality checks, reviews and evaluates work completed by lower level personnel for accuracy and timeliness. Reviews results with associates and provides coaching tips.

Runs scheduled and ad hoc reports for management

Assists the Supervisor with updating departmental procedures manuals and communicates changes to other departments and customers.

Recommends and implements approved workflow and departmental procedures.

Serves as a point of contact for escalated cases from staff and for interdepartmental inquiries.

Identifies and notifies Supervisor or training staff of training issues.

Completes special projects as assigned

May fill in for the Supervisor as needed.

Performs other duties as required or assigned

Supervisory Responsibilities:
Full people management responsibilities, including hiring, firing, promotions, performance and compensation management, and training and development.

Job Requirements


5 years of experience in payroll/compensation experience

4 years of experience in Customer Service


Bachelor’s Degree in Accounting/Finance/Business

Advance Microsoft Access and Excel skills

Strong Written and verbal communications

Able to work cross functionally

Detailed orientatedand uses sound business judgment

Able to prioritize and multitask

Education Required
Bachelors Degree Preferred

Business Category

Americas Region

Job Category

Salary Grade


Number of Openings


Equal Employment Opportunity
MetLife is proud to be an equal opportunity/affirmative action employer. We are committed to attracting, retaining and maximizing the performance of a diverse and inclusive workforce.

How To Apply
For immediate consideration, click on the Apply Now button below. You will be directed to complete an on-line profile which may take 15 – 20 minutes to complete. Upon completion, you will receive an automated confirmation email verifying you have successfully applied to the job.

MetLife - 13 months ago - save job - block
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