When you look good, you feel good. And when you feel good, you go the extra mile. So at lucy, using a mix of high-tech fabrics, precise fit and a stylist's eye, we create gear with the design, color and feminine details that can only be found in our stores. It's fashion forward performance apparel that inspires athletic women.
Headquartered in Alameda, California, lucy has charted an unconventional path to success. Debuting in 1999 as a strictly online retail store, the company shifted its focus to a bricks-and-mortar B17retail chain in 2001. Today, the company operates as both an online retail store and a chain of more than 60 stores across the United States. In 2007, lucy was acquired by VF Corporation (vfc.com), a global leader in lifestyle branded apparel with a diverse portfolio of brands such as Vans, The North Face and 7 for all Mankind.
Why Work at lucy?
lucy isn't just another corporation - rather, we're an energetic community that thrives on teamwork and open and honest communication. Our fun, vital culture is all about enthusiasm. Together, we strive toward our goal of inspiring athletic women through fashion forward performance apparel.
We believe in:
Performance & fashion
Innovation & style
Working out... and loving it.
lucy inspires performance™
The Supervisor is responsible for inspiring their team to be sales and customer focused while also complying with all store policies and procedures and making sure optimal store standards are met. From service to selling to leadership, Supervisors are vital to lucy's success by being sales focused, team oriented and customer service driven. Establish control-related standards and procedures.
Education/Experience: Years of Related Professional Experience: 2 years of experience in a retail or customer service environment required; apparel retail experience preferred. Highschool diploma or equivalent required.
Skills: Ability to work weekend, evening, and holiday shifts. Ability to lead and manage people effectively; supervisory experience preferred. Strong ability to multi-task in a fast-paced environment. Outstanding written and verbal communication skills. Demonstrated strong decision making and problem solving skills. Outgoing, influential, and results-oriented. Understands the importance of and embraces diversity in the workplace. Passionate and knowledgeable about fitness activities and fashion. Ability to work weekend, evening, and holiday shifts.
Special Requirements: Ability to lift up to 30 lbs. Must be able to use a ladder, bend and stoop to retrieve stock. Must be able to stand and move about the store for full shifts (shifts are typically 8 hours). Must have visual acuity and be able to use a point of sale system.
1. Live the Brand
Understand and anticipate the needs of the Enthusiast by living an active lifestyle focused around our product categories
Inform and inspire with first hand knowledge and product expertise
2. Lead a Successful Team
Serve as Manager On Duty in the absence of the Store Manager; handle escalated customer issues and resolve various operational issues
Support the Store Manager in holding the team accountable to performance expectations through goal setting, open + honest communication, coaching, and performance management
Assist in training team with: selling, customer service, product knowledge, visual standards, and operations
Create and maintain an atmosphere of teamwork
3. Service + Selling
Ensures team members provide excellent customer service as outlined in the lucy BACE training program.
Supports the SM and ASM by monitoring, evaluating and coaching associate performance to meet team and individual sales goals and metrics. Provides feedback on employee performance to SM and ASM.
Drive a best-in-class service experience that exceeds our customer’s expectations, inspires customer confidence and creates loyalty to the brand
4. Merchandise Management
Execute all visual merchandising updates and standards as directed
Ensures proper maintenance of sales floor and stock room to create a neat, clean and well presented store
Train and ensure compliance of lucy’s inventory and loss prevention policies to minimize loss and maximize sales
Support store marketing events; grow relationships with fitness professionals in the community through the LUCY PRO program in order to generate brand awareness and drive traffic
Demonstrate knowledge of local market demands and competitors to find opportunities for business growth and development
Support store operations as directed by the store manager; hold the store team accountable for all lucy’s policies and procedures
Minimize controllable expenses and protect bottom line contribution
Accountable for store opening and closing duties including cash management and banking
Read and interpret reports, metrics, and financial data and use this information to drive results