Supervisor
RuffaloCODY - Cedar Rapids, IA

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The main functions of the Supervisor are to: 1) hire, train, and oversee call center representatives; 2) administer company and departmental policies and procedures, and 3) assist call center representatives to raise funds and gather data for clients (calling).

REPORTING RELATIONSHIPS :

Reports to: Program Center Managers or Senior Operations Managers

Supervises: Call Center Reps, Lead Callers, Bank Card Reps

ESSENTIAL DUTIES/RESPONSIBILITIES : (not limited to)
  • Hires, trains, coaches and mentors call center representatives, lead callers, new hire trainers and bank card reps. Assists in their personal development as client contacts, fundraisers, and data gatherers.
  • Responsible for implementation/coordination of information/policies/procedures needed by reps to perform their jobs efficiently.
  • Set expectations for reps by providing coaching and counseling, being responsible for administering discipline when necessary.
  • Supervisor is expected to convey a professional and positive image internally and externally.
  • Ability to communicate effectively via phone and through e-mail.
  • Responsible for statistical analysis.
QUALIFICATIONS: Education, Licenses/Certifications, Skills and Work Experience:

Required:
  • Ability to inspire, support and lead team members
  • Ability to plan and prioritize work tasks / functions
  • Willingness to learn industry best practices and processes
  • Ability to communicate in an appropriate and professional manner
  • Willingness to work an afternoon / evening schedule
  • Infrequent light physical effort required
  • Must be able to work in an environment where the noise level is moderate
Preferred:
  • Associate‚Äôs degree or equivalent
  • Previous call center experience
  • Previous leadership experience
  • Proficiency in Microsoft Office products (MS Word, Excel, etc.)

RuffaloCODY - 2 years ago - save job
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