Supervisory Accessibility Specialist
Offices, Boards and Divisions - Washington, DC

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Are you interested in a rewarding and challenging career? Join the U.S. Department of Justice!!

This vacancy is also being announced as Vacancy Announcement Number 14-CRD-004 (MPP) under Merit Promotion procedures. Please review that announcement to see if you are eligible for consideration under Merit Promotion Procedures. NOTE: Applicants must apply separately to each announcement in order to be considered under both procedures.
The Civil Rights Division (Division) of the Department of Justice, created by the enactment of the Civil Rights Act of 1957, works to uphold the civil and constitutional rights of all Americans, particularly some of the most vulnerable members of our society. The Division is primarily responsible for enforcing federal statutes and executive orders that prohibit, among other things, unlawful discrimination in education, employment, housing, police service, public accommodations and facilities, voting, and federally funded and conducted programs. The Division also has jurisdiction to enforce constitutional prohibitions on certain conduct by law enforcement agencies and public residential institutions, such as health care and correctional facilities.

The Disability Rights Section (DRS or Section) works to achieve equal opportunity for people with disabilities in the United States by implementing the Americans with Disabilities Act (ADA). Through its multi-faceted approach toward achieving compliance with the ADA, this Section works to make this goal a reality. The Section's enforcement, certification, regulatory, coordination, and technical assistance activities, required by the ADA, combined with an innovative mediation program and a technical assistance grant program, provide a cost-effective and dynamic approach for carrying out the ADA's mandates. The Section also carries out responsibilities under Sections 504 and 508 of the Rehabilitation Act, the Small Business Regulatory Enforcement Fairness Act, and Executive Order 12250.Section activities affect six million businesses and non-profit agencies, 80,000 units of state and local government, 49 million people with disabilities, and over 100 Federal agencies and commissions in the Executive Branch. TRAVEL REQUIRED
You must be a U.S. Citizen or National.
You must complete a background investigation.
Selective Service Registration is required, as applicable.
One-year supervisory probationary period may be required. DUTIES: Back to top
The incumbent will serve as a Supervisory Accessibility Specialist in the Section. In this position, you will:

supervise approximately 10 Accessibility Specialists who provide technical assistance by answering callers questions on the Department's Americans with Disabilities Act (ADA) Information Line and through the distribution of materials;

develop, implement and coordinate standards and procedures for responding to telephone and TDD calls received through the Information Line;

direct the day-to-day activities of the specialists, develop plans and schedules, approve leave, coordinate work operations, evaluate performance, and serve as hiring official;

ensure appropriate technical assistance is provided to persons and entities affected by title II or title III of the ADA who call the line;

provide training, guidance, and technical support to Specialists;

monitor calls, and assists difficult callers referred to the supervisor by Specialists;

oversee a voice-mail tree and an automated call distribution system to control and direct calls and to develop statistics to evaluate and improve the productivity of individual Specialists and the ADA Information Line;

consult with officials of other agencies regarding operations and procedures for managing and improving the Line, which receives over 100,000 calls yearly from State and local government officials, businesses, and people with disabilities, etc;

research, analyzes, and responds in writing and by telephone to complex technical inquiries related to accessibility and the ADA regulations and Standards;

draft, edit and/or review technical assistance materials;

onitor issues raised by callers and technical developments in the U.S. and in foreign countries;

keep abreast of new developments, emerging trends, and research in the areas of architectural, transportation, and communication accessibility, use of service animals, and other accessibility issues; and

provide advice and recommendations to Section management for improving the effectiveness and efficiency of the ADA Information Line in terms of workload, costs, budget, and staffing levels. QUALIFICATIONS REQUIRED: Back to top
You must have at least one year of specialized experience at, or equivalent to the GS-13 grade level or pay band in the Federal service. Specialized experience for this position may include reviewing complex or unprecedented problems or interrelated issues for accessibility requirements submitted by state and local governments for certification, as well as model accessibility codes and standards submitted for technical assistance, responding to correspondence and telephone inquiries pertaining to rule-making and the rule-making process, as well as to inquiries pertaining to certification and the certification process from members of the public, other Federal officials and State and local officials or responding to highly technical written and oral inquiries regarding the ADA, its enforcement structure, the rights and remedies created by the Act, and, in particular, to inquiries concerning ADA facility accessibility requirements. Experience in all of these examples is not required to qualify; however, the candidate must have experience in the majority of these examples and the experience must have been at least equivalent to the next lower grade level of the grade(s) for which the candidate is applying. (Note: Experience must be substantiated in your resume.)

You must meet all qualification requirement by the closing date of this announcement.

It is the policy of the Department to achieve a drug-free workplace and persons selected for employment will be required to pass a drug test which screens for illegal drug use prior to final appointment. Employment is also contingent upon the completion and satisfactory adjudication of a background investigation.

One-year supervisory probationary period may be required. HOW YOU WILL BE EVALUATED:
Your application will be evaluated and rated under DOJ's Category Rating and Selection Procedures. Your resume and supporting documentation will be used to determine whether you meet the job qualifications listed on this announcement. If you are basically qualified for this job, your resume and supporting documentation will be compared to your responses on the online assessment questionnaire. If you rate yourself higher than is supported by your application materials, your responses may be adjusted and/or you may be excluded from consideration for this job. Your application will then be placed in one of three categories: Best Qualified, Highly Qualified, or Qualified. Names of all candidates in the best qualified category will be sent to the hiring official for employment consideration. Candidates within the best qualified category who are eligible for veteran preference will receive selection priority over non-veteran preference eligibles.

All applicants' qualifications will be evaluated on the following competencies. The competencies listed below are required for this position; please outline experience/education in these competencies in your resume:

Decision Making

Knowledge of ADA


Manages and Organizes Information

Oral Communication BENEFITS: Back to top The Department of Justice offers a comprehensive benefits package that includes, in part, paid vacation; sick leave; holidays; telework; life insurance; health benefits; and participation in the Federal Employees Retirement System. This link provides an overview of the benefits currently offered to Federal employees.

OTHER INFORMATION: Career Transition Assistance Plan (CTAP) provides eligible surplus and displaced competitive service employees in the DOJ with selection priority over other candidates for competitive service vacancies. If your DOJ component has notified you in writing that you are a surplus or displaced employee eligible for CTAP consideration, you may receive selection priority. To be well qualified, you must satisfy all qualification requirements for the vacant position and rate equivalent to the Highly Qualified or better category using established category rating criteria.

Interagency Career Transition Assistance Plan (ICTAP) provides eligible displaced Federal competitive service employees with selection priority over other candidates for competitive service vacancies. If your agency has notified you in writing that you are a displaced employee eligible for ICTAP consideration, you may receive selection priority. To be well qualified, you must satisfy all qualification requirements for the vacant position and rate equivalent to the Highly Qualified or better category using established category rating criteria.

Veteran Preference : If you are entitled to veterans' preference, you should indicate the type of veterans' preference (5 or 10 points) you are claiming on your résumé. Your veterans' preference entitlement will be verified by the employing agency. For 5-point veterans' preference, please provide your DD-214; official statement of service from your command if you are currently on active duty; or other official documentation. For 10-point veterans' preference, please submit a Standard Form (SF-15), Application for 10-Point Veterans' Preference, and the other required documentation identified on the SF-15 to support your preference claim.

Schedule A : The Department of Justice encourages applicants with disabilities to apply in response to posted vacancy announcements. Qualified applicants with targeted/severe disabilities may be eligible for direct hire under Schedule A hiring authority. Individuals with targeted/severe disabilities are encouraged to register for the Bender Registry by submitting their resume to , and reference "Federal Career Opportunities" in the subject line. For additional information see: . Individuals with targeted/severe disabilities are also encouraged to submit their resumes to the Division by emailing them to . Applicants with questions about this process may contact the Division's Disability Point of Contact (DPOC) at (202) 514-3934.

Department Policy: The Department of Justice is an Equal Opportunity/Reasonable Accommodation Employer. Except where otherwise provided by law, there will be no discrimination because of color, race, religion, national origin, political affiliation, marital status, disability (physical or mental), age, sex, gender identity, sexual orientation, genetic information, status as a parent, membership or non-membership in an employee organization, on the basis of personal favoritism, or any other non-merit factor. The Department welcomes and encourages applications from persons with physical and mental disabilities. DOJ is firmly committed to satisfying its affirmative obligations under the Rehabilitation Act of 1973, to ensure that persons with disabilities have every opportunity to be hired and advanced on the basis of merit within the Department of Justice.