Supervisory Associate Advocate (Local Taxpayer Advocate)
Internal Revenue Service - Des Moines, IA

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As a Front Line Manager you will:
Plan work to be accomplished by subordinates, sets and adjusts short-term priorities, and prepares schedules for completion of work.

Assign work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees.

Evaluate work performance of subordinates and makes recommendations for outstanding performance recognition and/or disciplinary action.

Give advice, counsel, or instruction to employees on work and administrative matters.

Interview candidates for positions within the organization/unit, and recommend appointment, promotion, or reassignment to such positions.

Hear and resolve complaints from employees, refer group grievances and/or more serious unresolved complaints as appropriate.

Effect minor disciplinary measures, such as warnings and reprimands, recommend other actions in more serious cases.

Identify developmental and training needs of employees, providing or arranging for needed development and training.

Initiate ways to improve production, work processes, and/or to increase the quality of the work directed.

QUALIFICATIONS/ELIGIBILITY REQUIREMENTS: You must meet the following eligibility and basic qualification requirements by the closing date of this announcement.

BASIC REQUIREMENTS (FRONT LINE MANAGER): To be minimally qualified for this position you must have at least one year of specialized experience equivalent to the next lower level in the Federal Government. To be qualifying for this position your experience should be sufficient to demonstrate:

Knowledge of management techniques, methods, theories, principles, and labor relations concepts, to assure optimum utilization of personnel, equipment, and space for the accomplishment of all program objectives with combined technical and administrative oversight;

Knowledge and understanding of regulations, other official guidance and principles, including the latest procedures and techniques sufficient to oversee the planning, development and implementation of the technical aspects of programs specific to the position being filled;

Extensive knowledge of cost estimating procedures and cost analysis, project management, and legal and regulatory interpretations specific to the position being filled;

Knowledge of communicative techniques to effectively and diplomatically interact with internal and external customers.

Qualifying experience examples (this list is not all inclusive):

Knowledge in tax controversy matters demonstrated by experience as a Lead Attorney, CPA or Enrolled Agent.

Experience as a Director or manager who advocates for clients to effect resolution of tax controversy matters.

Knowledge of tax matters demonstrated by career experience in accounting, financial and legal management positions.

Able to teach and train internal/external groups regarding compliance programs and processes.

Has knowledge of operating policies, procedures, and processes of a large organization.

Participates in councils, task forces, and other area or national initiatives that cross organizational boundaries.

Serves in a management position that includes tax administrative responsibilities.

Understands and is able to discuss different tax issues, policies, practices and laws in a variety of situations and different geographic areas.

Able to give presentations and/or speeches on tax law matters.

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