Supervisory Information Specialist
NYC Department of Education - New York, NY

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Supervisory Information Specialist

Tracking Code 9574 Job Description Please Note: Position only open to internal NYC Department of Education employees

Position Summary: TheSupervisory Information Specialist provides customer service for all supervisory pedagogical staff employed by the Department of Education (DOE) for certification, licensing, eligibility, staffing, and salary; and will also provide back-up to assist with leaves, sabbaticals, separations from service, and other supervisory services, as needed. Performs related work.

Reports to: Director, Office of Supervisory Support Services

Direct Reports: N/A

Key Relationships: Works closely with other departments in the Division of Human Resources and Talent (DHRT), such as the Human Resources Service Center’s Leaves Unit and the Field Services Certification Unit; s/he also works with Human Resources (HR) Directors, supervisors, and other field staff citywide.

  • Provides and/or directs the provision of customer services for HR transactions for supervisors, including:
    • processes staffing transactions: appointments, interim acting assignments, transfers, reversions, separations of service, and some leaves;
    • enters salary certificates and enters service history corrections as needed;
    • investigates and trouble-shoots NYCAPS transaction issues, and escalates these, as required; and
    • verifies eligibility and enters Certificates of Eligibility based on New York State certification.
  • Reviews all interim acting forms and appointment letters.
  • Investigates New York State certification issues.
  • Assists prospective supervisors with issues regarding eligibility.
  • Serves as a liaison to HR Directors and other personnel in the field regarding supervisory staffing and eligibility.
  • Works closely with the Office of Certification and Licensing regarding supervisory licensing issues.
  • Closes C-30 vacancies in the Teachers Support Network (TSN) online application and C-30 tracking system when the selected candidate is staffed.
  • Provides basic support for back-office users of TSN, including password resets.
  • Provides policy and technical assistance to HR Directors and other personnel in the field regarding 10/12 month Assistant Principal issues.
  • Addresses inquiries pertaining to equate dates, longevity, and salary issues, and processes any adjustments, as required.
  • Works closely with Pedagogical Payroll regarding supervisory payroll issues.
  • Works closely with the various parts of the office, e.g., C-30 Coordinators; and the front office to make sure all transactions are processed properly and in a timely fashion, and ensures personnel records are kept up to date.
  • Serves as back-up to assist supervisors and field personnel with issues pertaining to leaves, sabbaticals, and separations from service, and processes transactions, as needed.
  • Serves as a back-up to provide phone and walk-in support on a contingency basis for the front office.

Qualification Requirements:


1. A baccalaureate degree from an accredited college; or

2. An associate degree from an accredited college and two years of satisfactory, fulltime experience responding to inquiries in a customer service, help desk or public relations capacity, utilizing computers and information technology; or

3. A four-year high school diploma or its educational equivalent and four years of the satisfactory, full time experience described in "2" above; or

4. A satisfactory combination of education and experience. Satisfactory, full-time experience working for New York City government in a customer service, help desk or public information capacity, utilizing computers and information technology may be substituted on the basis of one year of NYC government work experience for two years of the experience described in "2" above. However, all candidates must possess a four-year high school diploma or its educational equivalent. College credit may be substituted for the experience in a customer service or public information capacity on the basis of 32 semester credits for each year of the experience described in "2" above. The above described education and experience must have included at least one year of satisfactory experience using computers to access information technology systems and databases for researching the answer to questions. Such experience acquired as part of post high school education is acceptable.

To be eligible for assignment to Assignment Level II, candidates must have, in addition to meeting the above Qualification Requirements, one more year of the satisfactory fulltime experience described in "2" above.

To be eligible for assignment to Assignment Level III, candidates must have, in addition to meeting the Qualification Requirements for Assignment Level I, two more years of the satisfactory full-time experience described in "2" above.

  • Excellent verbal, listening, problem solving and coaching skills.
  • Attention to detail and follow-through.
  • Strong organizational and time management skills.

  • Ability to supervise and coordinate staff in a customer service call center environment.
  • Ability to make effective telephone assessments.
  • Excellent written and verbal communication skills.
  • Knowledge of and ability to research Department of Education HR and budget systems.
  • Good attendance and work habits.
  • Experience in an educational organization.
  • Experience in a customer service environment.
  • Experience analyzing and refining data.

Salary: $56,680 +

Please include a resume and cover letter with your application.

Applications will be accepted through March 7, 2013.

NOTE: The filling of all positions is subject to budget availability and/or grant funding.


It is the policy of the Department of Education of the City of New York to provide educational and employment opportunities without regard to race, color, religion, creed, ethnicity, national origin, alienage, citizenship status, age, marital status, partnership status, disability, sexual orientation, gender (sex), military status, prior record of arrest or conviction (except as permitted by law), predisposing genetic characteristics, or status as a victim of domestic violence, sexual offenses and stalking, and to maintain an environment free of harassment on any of the above-noted grounds, including sexual harassment or retaliation. Inquiries regarding compliance with this equal opportunity policy may be directed to: Office of Equal Opportunity, 65 Court Street, Room 1102, Brooklyn, New York 11201, or visit the OEO website at

Job Location New York, New York, United States Position Type Full-Time/Regular New Posting

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