Supervisory Medical Support Assistant
Department Of Veterans Affairs - Temple, TX

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Vacancy Identification Number (VIN): 789016

To fulfill President Lincoln's promise - "To care for him who shall have borne the battle, and for his widow, and his orphan" - by serving and honoring the men and women who are America's Veterans.

How would you like to become a part of a team providing compassionate care to Veterans.

These vacancies are advertised at the single grade at which this position will be filled above the full performance level.

As a VA professional, your opportunities are endless. With many openings in the multiple functions of VA, you will have a wide range of opportunities at your fingertips. Not only is it the largest, most technologically advanced integrated health care system in the nation, but we also provide many other services to Veterans through the Benefits Administration and National Cemeteries.

NOTE: The Professional Standards Board (a peer-review group) will review the selected candidate’s education and experience and recommend the step at which the candidate will be placed in that specific grade . The salary is based on the grade and step approved for the selected candidate.

Special Employment Consideration: VA encourages persons with disabilities to apply.


U. S. Citizenship

English Language Proficiency required

Designated and-or Random Drug Testing required

Background and-or Security Investigation required

Central Texas Veterans Health Care System (CTVHCS) is one of the largest integrated health care systems in the Department of Veterans Affairs and includes facilities in Temple, Waco, and Austin, TX. Community-Based Outpatient Clinics are located in Brownwood, Cedar Park, Palestine, and Bryan-College Station. NO STATE TAXES!!!


This is a Non-Bargaining Unit position.

Tour of Duty: Monday- Friday: 7:30 am- 4:00 pm

Incumbent is a member of Medical Administration Service (MAS) assigned in a mid-management capacity to manage, direct, supervise, and administer a variety of complex, substantive administrative and technical functions. The incumbent reports to the Assistant Chief, MAS who has established standards of performance for this position and is consulted for advice on unusual problems in the normal course of operations. The incumbent performs as full supervisor over the section, which includes Outpatient Medical Support Assistants at the Temple site and involves managing, supervision, and administering all phases of the program. Incumbent is required to provide technical administrative assistance, advice, and support to the Assistant Chief and Chief, MAS through a fully developed, comprehensive, patient administrative program. Incumbent is responsible for the development, implementation, direction and execution of all activities relating to reception, eligibility, scheduling, admission, and clinical support of patients. Responsible for establishing procedures for data validation, evaluates and resolves computer related problems, ensures proper patient scheduling and processing is done as well as proper use of the Electronic Wait List (EWL) and consult package. Incumbent establishes short and long range goals for the section and participates in staffing and budget formulation each year. Establishes standards of performance for subordinate positions and is the performance rater for these employees with input from the clinicians. Incumbent resolves informal grievances of employee complaints, reviews and approves minor disciplinary actions, approves leave, certifies time and attendance, recommends awards for personnel, and makes changes to position descriptions when necessary. Reviews and approves reports, writes policies on those matters relating to the section provided and their responsibilities. Units supervised are separate in different locations and on different

Relocation Expenses: Relocation expenses NOT authorized for this position.

U.S. citizenship

Experience: Six months experience of clerical, office or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position.

Education: One year above high school.

Experience/Education Combination: Equivalent combination of experience and education are qualifying for an entry level for which both education and experience are acceptable.

English Language Proficiency: Must be proficient in spoken and written English in accordance with VA Handbook 5005, part II, chapter 3, section A, paragraph 3j.

GRADE DETERMINATIONS: Grades and salaries will be determined by the Professional Standards Board (PSB).

GS-8 Supervisory MSA

Experience. One year of experience equivalent to the next lower grade level.

Demonstrated Knowledge, Skills, and Abilities. Candidates must demonstrate the KSAs below:

1. Ability to provide the full range of administrative and supervisory duties which includes assignment of work, performance evaluations, selection of staff, and recommendation of awards and/or advancements.

2. Ability to collaborate, communicate, and demonstrate customer service and interpersonal skills with all healthcare professionals to ensure quality/continuity of care and ensure compliance with established policies and regulations.

3. Ability to provide briefings, orientations, staff development, and training.

4. Ability to manage fiscal matters, forecast resource and equipment needs, and identify budget needs.


References : VA Handbook 5005 available in the local Human Resources Office .

PHYSICAL REQUIREMENTS: The work is primarily sedentary. The incumbent may be exposed to walking to outlying areas.

APPLICANTS PLEASE NOTE: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications (particularly positions with a positive education requirement.) Therefore, applicants must report only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Applicants can verify accreditation at the following website: All education claimed by applicants will be verified by the appointing agency accordingly. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

Veterans' Preference:
When applying for Federal Jobs, eligible Veterans should claim preference on their application or résumé. Applicants claiming preference based on service-connected disability, or based on being the spouse or mother of a disabled or deceased Veteran, must complete an SF 15, Application for 10-Point Veteran Preference. Veterans who are still in the service may be granted tentative preference on the basis of information contained in their applications, but they must produce a DD Form 214 or other proof prior to appointment to document entitlement to preference. For more information on Veterans' Preference, please visit .

Your application, résumé and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment. You may also be evaluated based upon the question responses you provide during a structured interview. In responding to structured interview questions you should be sure to cite specific examples of experience, explain exactly what you did, and the outcome.

Working for the Department of Veterans Affairs offers a comprehensive benefits package that includes, in part, paid vacation, sick leave, holidays, life insurance, health benefits, thrift savings plan, and participation in the Federal Employees Retirement System. In addition to traditional "dollars and cents" benefits, we offer a range of benefits to help balance work and life. For more information please visit us at .

This position is in the Excepted Service and does not confer competitive status.

Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employees credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. - 22 months ago - save job - block
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The United States Department of Veterans Affairs (VA) is a government-run military veteran benefit system with Cabinet-level status. It is...