The Operations Field Support Engineer is responsible for the support and execution of the continuous improvement plan for the Operations organization. This role is also responsible for achieving significant service, productivity and financial improvement efforts within the context of the Operations Shared Services department's key strategic objectives and operating plan. The Operations Field Support Engineer plays a key role in developing and enhancing a culture of continuous improvement by leading improvement efforts, and engaging the workforce in the application of process improvement methods and tools.
Maximize the performance of the field operations organization by creating innovative process improvement solutions, and promoting the adoption of best practices and standard operating procedures. This will include new technology and up to date practices.
Ability to develop and sustain effective working relationships with leaders to influence and align people at all levels to support performance objectives.
Demonstrated understanding and application of quality systems and structured improvement business system frameworks (i.e. HPT, Lean, Six Sigma).
Partner with team members in the use of structured improvement system techniques like HPT, Lean, Six Sigma and other techniques.
Ability to take strong and sometimes contrary positions when required.
Identify and recommend new process improvements, supply chain opportunities, technological enhancements and workflow efficiencies. Sell and influence positive change in the organization.
Provide tactical support for the facilities, allowing them to continue operating without interruption.
Promote a culture that fosters innovation and sharing best practices between facilities and across business units.
Expertise in measurement through data collection, analysis and interpretation presentation to support decision making or change management.
Find synergies and best practices among the multiple Business Units that drive cost savings, improve processes and drive consistency of the customer experience.
Integrate systems across Business Units
Understands and demonstrates United Stationers' Core Values.
Performs other duties as assigned.
Ability to effectively apply Operations Research methods (mathematical modeling, statistical analysis, and optimization) in a multi building distribution environment.
Strong ability to lead and work with cross functional business teams or process teams.
Strong problem solving skills – analysis, inquiry, fact finding and solution identification.
Expert and proven workflow improvement ability.
Strong written and oral communication skills to effectively communicate thoughts and sell ideas.
Solid understanding of continuous process improvement methodologies: 6 Sigma, Lean Manufacturing, Statistical Process Control, TQM, ISO 9000, process mapping etc.
Strong collaborative skills to interact with other functions in order to facilitate problem resolution and coordination of activities.
Ability to learn new systems quickly and serve as a subject matter expert in a short timeframe
Strong time management skills and proven ability to work within constrictive timelines.
Strong PC skills: Outlook, Access, Excel, PowerPoint