Support Analyst (CAMPUSCALL Tier I)
RuffaloCODY - Cedar Rapids, IA

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The CAMPUSCALL Tier I Support Analyst will analyze, troubleshoot and resolve basic issues arising from internal/external users of CAMPUSCALL Software. Involves basic data analysis and manipulation, database maintenance and application configuration duties. Requires use of discretion to effect timely solution of problems in order to ensure customer satisfaction and eliminate downtime for clients.

ESSENTIAL DUTIES/RESPONSIBILITIES: (not limited to)

Provide technical assistance to software client base

Respond to user requests for service and determine nature of support needed

Resolve software problems for clients via telephone, from a remote location or on-site

Investigate error messages and perform minor repairs to hardware, software and peripheral equipment, following design or installation specifications

Configure, maintain and answer inquiries regarding computer software and hardware operations

Maintain record of daily data communication transactions, problems and remedial actions taken, and installation activities

Read technical manuals, confer with users, and conduct computer diagnostics to investigate and resolve problems and to provide technical assistance and support

QUALIFICATIONS:
Required :
Associate’s Degree in Computer Science, MIS or other technical field

Strong communication, interpersonal and leadership skills

Excellent verbal and written skills

Ability to implement and deliver on aggressive timelines

Previous technical support experience

Ability to work a 2:00 pm to 11:00 pm schedule

Infrequent light physical effort required

Must be able to work in an environment where the noise level is moderate

Preferred:
Bachelor's Degree in Computer Science, MIS or other technical field

RuffaloCODY - 22 months ago - save job - copy to clipboard
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