The Support Analyst provides quality product support services to all of BidPal’s departments. The Support Analyst is expected to excel at problem solving and communication. Candidates will be based in Indianapolis, Indiana.
Essential Job Functions
Act as the central point of contact for support cases and perform general troubleshooting practices (case prioritization, case escalations, use of knowledge bases, support tools)
Research solutions to reported issues and establish a solution (or workaround for immediate remedy).
Report software defects and provide steps to reproduce to the software development team.
Enhance and maintain company knowledge base to allow other team members to self-diagnose recurring issues.
Communicate the backlog of unresolved issues to VP of Product for prioritization and planning.
Send notifications to other teams when popular issues have been resolved.
Work with VP of Product to establish a long term support plan for all BidPal products and services.
B.S. in Computer Science, Informatics, MIS, or related field desired
Experience in customer service, business analysis, or software quality assurance.
Capable of adjusting to a changing workload and handling multiple tasks simultaneously.
Experience writing SQL queries and interpreting application logs.
Very strong written and oral skills.
Self-motivated and positive work mentality.
Customer-focused with strong interpersonal skills.
Experience in a Java web application environment.
Knowledge of Agile-Scrum practices
About BidPal Network
Revolutionizing Charitable Auctions!
BidPal improves charitable fundraising by helping nonprofits use technology to more efficiently run their events from start to finish. BidPal’s event management solutions, automated mobile auctions, payment processing, online fundraising, and consulting services help make charitable events more fun and more profitable. Wow your crowd with BidPal today!
With BidPal’s End to End Solution…
The BidPal difference is maximizing your fundraising revenue and guest enjoyment while saving event staff and volunteers precious time!
- Manage your guests, donors & auction packages online.
- Go wireless & eliminate paper bid sheets.
- Electrify your audience with instant outbid alerts.
- Drive incremental revenues & sponsorships.
- Instantaneously allow guests to express checkout & process credit cards.
- Immediately email receipts to your guests.
- Analyze your success & project trends for future events.
Auction automation, Auction management, Customer Service, Event Management
BidPal is the leading provider of technology that helps charities raise more money while adding fun and excitement to fundraising events....