Support Analyst
Hendrick Automotive Group - Charlotte, NC

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The Team Members at Hendrick Automotive Group are looking for an Entry Level Support Analyst at our corporate office in Charlotte, North Carolina. At Hendrick Automotive Group, we provide a rare blend of outstanding leadership and a culture that is distinctively people-oriented. We have over 80 dealerships doing business in 12 states, with over 7,500 team members.

The IT Support Analyst is the primary point of contact for all requests for assistance that come to the IT Department


Essential Duties and Responsibilities include the following. Other duties may be assigned.

Answering help desk phone calls and emails
Logging and escalating trouble tickets
Attending continuing education sessions 8 hours per month
Processing requests for account changes
Troubleshooting issues with Microsoft Office, Windows XP & 7, Reynolds and Reynolds products and various dealer and automotive specific software packages
Coordinate hardware replacements in the event of hardware failures
Installing and configuring software on Windows XP and Windows 7 systems

Job Requirements

Bachelor’s or Associate’s degree from accredited college or university or equivalent IT or customer service experience required
Cisco, Microsoft, VMWare or Netapp Certification Preferred
Working knowledge of Windows Client operating system troubleshooting, Reynolds and Reynolds systems, Microsoft Office Preferred
Duties are performed primarily in an office environment. Some travel may be required.
Lifting of computers and other components that may weigh in excess of 30lbs. is a common activity.
Valid Driver’s License with a good driving record.

Benefits Include

Our team members enjoy a positive working environment with opportunities for professional growth through training and advancement from within the organization. Our team members also enjoy a comprehensive benefits program including:

Basic medical and life insurance programs with employer-paid premiums for employee coverage. The annual value of employee medical and life insurance premium is $6,400.
401(k) retirement plan with matching contributions.
Various voluntary benefit plans including Short and Long Term Disability Plans, Supplemental Life Insurance Plans, and Pre-Paid Legal Services.
Vehicle purchase program.
Comprehensive employee recognition programs.
Continued training through Hendrick University.

Hendrick Automotive Group - 2 years ago - save job
About this company
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For megadealer Hendrick Automotive Group, variety is the spice of life. The second-largest privately owned dealership group in the US,...