Basic Functions: Answers help desk calls, responds to support requests received via web-based ticketing system, email, and walk ups. Sets up new PCs, installs PC software, participates in new users setups on the network, troubleshoots software/hardware problems, escalates tickets to IS support teams as appropriate. Documents all support requests in call logging application. Keeps customers aware of status and delays on their issues.
Minimum Qualifications: Associates Degree in Computer Science or related field or High School diploma with 4 years professional experience in a related field Minimum of 2 years extensive experience with all Windows operating systems Experience with Microsoft Office Suite Proficiency with Personal Computers and Network Technologies Demonstrated Hardware/Software Troubleshooting Skills A+ Certification or able to become certified within first 90 days of employment
Preferred Qualifications: Microsoft Certified Professional (MCP) certification Prior help desk or call center experience Bachelor's Degree
Lexington Medical Center - 12 months ago