Support Analyst
Resolvit, LLC - Cincinnati, OH

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Information Technology is just a part of IT

What We Are Looking For: (10503)

Position Description:
  • A support/programming position is available on the ELSS roll out project team. This position will provide level 3 support, and develop enhancements associated with the continuation of the roll out of the ELSS products to the enterprise retail store divisions.
Essential Job Functions:
  • Support and maintain applications utilizing required tools and technologies. Provide support for applications, including involvement with the Support Center, NOC, Infrastructure teams, and vendors as appropriate. Provide off-hours support (24 x 7) as required.
  • Troubleshoot problems and provide primary support for the ELSS applications.
  • Work with third party vendors and multiple internal teams (i.e. Support Center, project team, store personnel, etc.) to troubleshoot and resolve issues.
  • Work as both a team participant and individual contributor technical role.
  • Develop of system support documentation.
Skills and Requirements:
  • Experience in Level 2 and 3 support of systems across large, geographically dispersed, enterprises
  • Experience in coordinating across multiple technical teams in executing system deployment, and analyzing and resolving system operations problems
  • Knowledge of Infra-enterprise incident management software is a plus
  • High level understanding of web browser functionality
  • Strong documentation skills required
  • Good understanding of UNIX / Linux / Windows Server environments
  • Good understanding of Korn shell scripting.
  • Working knowledge of Java / Web development
  • Experience with SQL (on any database product)
  • Database environments: Informix, Oracle, PostgreSQL
  • Informix 4GL programming experience a plus
  • Knowledge of middleware components: Websphere, JBoss, Tivoli
  • VB / Excel Macro programming knowledge / experience a plus
  • Responsible, accountable, highly motivated and customer service oriented
  • Ability to communicate effectively with individuals from varying skill sets and backgrounds
  • Ability to learn quickly. Strong analytical and troubleshooting and Root Cause Analysis skills
Who We Are:
  • A progressive IT and management firm that has maintained growth by providing consistent, and outstanding, customer services
What We Do:
  • Grow the business of our clients
  • Bridge the gap between IT and the business we support
  • Focus on the vertical markets of manufacturing, healthcare, telecommunications, finance and media
  • Hire team members who are managers, programmers, designers, analysts and engineers at the location sites of Fortune 1000 companies
What We Offer:
  • Full time employment
  • Career advancement
  • Ongoing training
  • Health, Dental, Vision, Short Term & Long Term Disability, Life Insurance
  • 401K with Matching
  • Paid vacation/holidays
  • Tuition reimbursement
How to Contact Us:
  • Phone: 513-619-5900
  • Fax: 513-619-5904
  • Email:
  • Please include the position ID with any correspondence (10503)
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About this company
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Resolvit, LLC is dedicated to providing technology and business consulting solutions to clients in the New York City, Washington, DC,...