Support Analyst
Wynn Las Vegas - Las Vegas, NV

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The IT Ops, Engineering & Support department or "IT" for short is responsible for possessing a detailed understanding of operations, architectural design and infrastructure and communicating the benefits of digitization of business to our function leaders.

Job Responsibilities:

*Responsible for supporting the end users of business applications utilizing technical and vendor management skills that allow them to support application fixes, provide application user administration, and resolve application system outages.
*Responsible for facilitating application enhancement projects, under general supervision of a Project Manager.
*Responsible for coordinating and managing deliverables for users including; working with the user to identify business requirements, writing functional specifications, developing timelines for project deliveries, participating in application testing and quality assurance, and managing project tasks and resources to completion.

Job Requirements:

*Requires a Bachelor's degree in computer science, business administration, engineering or a related discipline with an information technology focus preferred; technology certifications a plus.
*Requires (2) two to (4) four years progressive broad-based information systems and business experience; highly desirable to have experience in software support involving troubleshooting and testing of applications; ideally, two or more years in customer service.
*Requires (1) one or more years of business-unit experience, with sensitivity and commitment to business problem solving. Strong communication and customer service skills.
*A valid Nevada Gaming License is required and must be obtained before entering this position.
*Must be 21 years of age or older to apply.

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What happens in Vegas no longer stays in Vegas. It also happens in China. Wynn Resorts, the brainchild of gaming mogul and former Mirage...