We’re looking for awesome User Support Associates to support the Lyft communities. You will be the voice of Lyft, fielding real-time calls and emails from drivers and passengers. You will report to the Manager, Customer Support.
You are friendly, unflappable, patient and reliable. You’re a smartphone ninja and feel comfortable troubleshooting live on the phone to diagnose and resolve problems. You can stay calm and think creatively to resolve difficult situations. You love making people happy, and are motivated to go above and beyond to make sure every Lyfter has a safe and fun experience.
This position will be ideally for a candidate who can work evenings and weekends in our San Francisco office.
Create an exceptional personal service experience for Lyft users
Provide friendly, timely support to Lyft drivers and passengers via phone and email
Troubleshoot user problems with the Lyft app
Exercise judgment to decide when after-hours support calls require escalation
Document all support contacts in a CRM system
Make recommendations based on feature requests and bugs reported by users
Be a community advocate for Lyft
Bachelor's degree or equivalent
1-2 years of experience in sales or customer service a plus but not mandatory
Bonus points for: Burning passion for fuzzy hot pink Carstaches, bold sense of humor, enthusiastic Lyft user, familiarity with CRM tools, and a passion for startups, Internet mobile technology, transportation, and social networking.
Friendly and enthusiastic, social personality. You love talking to people and being on the phone.
Extremely dependable, punctual, and manage your time well.
High level of comfort and familiarity with smartphone applications (iPhone and Android).
Good attention to detail, critical thinking, and writing skills.
Ability to quickly learn web-based user support applications.
Ability to multi-task and switch into different modes during the workday/week
$35k base salary plus overtime
Continued growth and leadership opportunities
Lyft - 8 months ago
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